Membership Coordinator

Six Senses London; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary Package

Up to 33 Days of Paid Holiday

Global Career Development

Hotel & Dining Discounts

Complimentary Nights at Six Senses

Enhanced Family Leave

Pension scheme

Wellbeing calendar

Travel Season Ticket Loans

Medicash Plan

Community & Volunteering Opportunities

Health Assured & Wisdom App

Job summary

Six Senses London is seeking a Membership Coordinator to nurture our member community and respond to inquiries with warmth and professionalism. You will onboard new members, communicate benefits and our ethos, and coordinate member events to deliver exceptional experiences.

You will maintain accurate member records in PeopleVine, prepare engagement reports, process applications and renewals, and assist with membership communications and promotions.

Qualifications

• Diploma or Bachelor’s degree in Hospitality, Business Admin, or related field.
• 1–2 years in guest relations, membership services, or luxury hospitality.
• Strong communication and rapport-building abilities.
• Good admin and organizational skills, attention to detail.
• Proficiency in MS Office; CRM familiarity (PeopleVine advantageous).

Responsibilities

• Act as primary contact for members, handling inquiries and feedback.
• Assist onboarding of new members; communicate benefits and ethos.
• Coordinate and communicate member events, activities and experiences.
• Maintain warm, personalised service and positive member relationships.
• Keep member records up-to-date in the CRM (PeopleVine).
• Prepare engagement, renewal and participation reports for the Membership Manager.
• Process membership applications, renewals and payments per policy.
• Assist in creating and distributing membership communications and promos.
• Support event logistics and cross-team coordination.
• Attend meetings and report on member feedback and trends.

Skills

Interpersonal skills

Organisational skills

English proficiency

Education

Hospitality degree or related field

Tools

PeopleVine CRM

Job description

As Membership Coordinator at Six Senses Place, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties And Responsibilities

• Act as a primary point of contact for members, responding promptly and professionally to inquiries, requests, and feedback.
• Assist with onboarding new members, ensuring they feel welcomed and informed about the benefits, events, and community ethos.
• Support the coordination and communication of member events, activities, and experiences.
• Build and maintain positive relationships with members, ensuring a warm, personalized, and consistent level of service.
• Maintain accurate and up-to-date member records in the CRM system (PeopleVine).
• Prepare reports and data summaries for the Membership Manager, including engagement metrics, renewals, and event participation.
• Process membership applications, renewals, and payments in line with policy.
• Assist in the development and distribution of membership communications and promotional materials.
• Support event logistics and ensure smooth coordination between internal teams and members.
• Attend departmental meetings and provide updates on member feedback, trends, and opportunities for improvement.

What's in it for you?

• Competitive Salary Package - Rewarding your talent and dedication with a salary that reflects your value.
• Up to 33 Days of Paid Holiday Per Year - Including bank holidays, with entitlements growing the longer you stay with us.
• Global Career Development - Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world.
• Hotel & Dining Discounts - Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.
• Complimentary Nights at Six Senses - Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer you're with us!).
• Enhanced Family Leave - Generous and inclusive maternity, paternity, and adoption policies to support your family life.
• Comprehensive Financial Protection - Including pension scheme, life assurance, income protection, and critical illness cover.
• Holistic Wellbeing - Access to a diverse and enriching calendar of wellbeing-focused activities, nurturing every aspect of mind, body, and soul.
• Travel Season Ticket Loans - Helping you get to work in a more affordable and sustainable way.
• Medicash Plan - Claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing.
• Community & Volunteering Opportunities - Make a difference through purpose-driven initiatives and give back to the causes you care about.
• Health Assured & Wisdom App - 24/7 confidential support for your mental, emotional, and financial wellbeing, plus access to exclusive perks and discounts.

Qualifications

• Diploma or Bachelor's degree in Hospitality, Business Administration, or related field.
• Minimum 1-2 years of experience in guest relations, membership services, or front-of-house operations (preferably in luxury hospitality).
• Strong interpersonal and communication skills, with a natural ability to build rapport.
• Good administrative and organizational skills, with attention to detail.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) and familiarity with CRM systems (PeopleVine experience is an advantage).
• Excellent spoken and written English; knowledge of additional languages is an advantage.
• Positive attitude, adaptability, and passion for wellness and sustainability.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.