Luxury Wellness Concierge

Jobs in Fitness; London; On-site; GBP 30,000 - 33,000; Full time

Job summary

A luxury wellness brand in London is seeking a Concierge / Duty Manager to enhance member experiences. You will ensure that all interactions embody elegance and professionalism in a high-pressure environment. The ideal candidate has experience in luxury hospitality, exceptional communication skills, and a passion for wellness. Join a prestigious team and contribute to a refined lifestyle offering.

Benefits

Education and training opportunities

Access to wellness facilities

Qualifications

• Experience in luxury hospitality or wellness settings.
• A natural host with refined discretion and interpersonal skills.
• Ability to manage high-pressure situations with professionalism.

Responsibilities

• Provide a warm and personal welcome to all members and guests.
• Oversee front-of-house operations, ensuring a luxurious atmosphere.
• Anticipate member needs and offer tailored services.

Skills

Client-facing experience

Exceptional communication skills

Calm under pressure

Attention to detail

Passion for wellness

Job description

The Basics:

• Hours: full time (40 hours/week)
• Salary: £30-£33k
• Flexibility to work early mornings, late nights and weekends.
• Opportunity to contribute to a fast-growing, luxury wellness brand and have access to education, training and progression.

About the Brand:

Founded in the heart of Knightsbridge and designed exclusively for women, this private wellness destination redefines how performance, aesthetics, and longevity come together. More than a club, it is a sanctuary -a space where science shapes movement, elegance defines the environment, and strength is cultivated with purpose.

Launching in late 2025, this luxury wellness brand offers members a refined ecosystem of specialist fitness, therapeutic treatments, and medical-grade skincare. Every detail is curated to provide a complete lifestyle experience: immersive, elegant, and intimate.

About the Role:

We are seeking an exceptional Concierge / Duty Manager to play a key role in delivering a seamless member journey for this new space. As the first point of contact, you will embody the brand’s values of elegance, discretion, and excellence. You will ensure that every touchpoint within the club reflects a standard of service as refined as the environment itself.

This is a unique opportunity for someone who thrives in luxury hospitality, wellness, or lifestyle settings -someone who understands that true service is both highly professional and deeply personal.

Key Responsibilities:

• Provide an impeccable welcome experience for all members and guests, ensuring each interaction feels personal and elevated.
• Oversee the daily operation of the front-of-house, spa and member services, maintaining a calm, efficient, and luxurious environment.
• Anticipate member needs and offer tailored solutions, from fitness and wellness bookings to lifestyle requests.
• Manage scheduling and coordination of classes, treatments, and services.
• Act as a point of escalation, ensuring smooth resolution of any service issues with discretion and grace.
• Support and guide Concierge team, upholding service excellence.
• Ensure that all operational, safety, and brand standards are consistently met.

The Person:

• Experience in a client-facing role within luxury hospitality, wellness, or lifestyle settings.
• A natural host with exceptional communication and interpersonal skills.
• Ability to stay calm and professional in high-pressure situations.
• A refined sense of discretion, able to anticipate and adapt to the needs of a discerning membership.
• Highly organised with strong attention to detail.
• Passionate about wellness, performance, and delivering luxury experiences.

Your recruiter for this role is Izzy Roberts, Senior Recruiterat Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.