Luxury Travel Operations Specialist

MBM Executive Travel Recruitment; Greater London; On-site; GBP 25,000 - 36,000; Full time

Job summary

MBM Executive Travel Recruitment is seeking an organised, detail-driven professional to support the creation and delivery of bespoke luxury travel experiences. Working with Travel Designers, you'll help turn enquiries into unforgettable journeys from proposal to departure.

You will coordinate with hotels, suppliers and destination partners worldwide, prepare documents, and help maintain smooth, high-touch service. A proactive, client-first approach and strong communication are essential.

Qualifications

• Experience in luxury travel, tailor-made travel or premium customer service.
• Excellent organisation, accuracy and attention to detail.
• Strong communication skills and a client-first approach.
• Confidence using CRM systems, booking platforms and Microsoft Office.
• Commercial awareness with an understanding of pricing, margins and conversion.
• A proactive, solutions-focused mindset and ability to stay calm under pressure.

Responsibilities

• Manage and qualify luxury travel enquiries.
• Support the creation of bespoke itineraries, proposals and quotations.
• Coordinate bookings with hotels, suppliers, guides and destination partners worldwide.
• Prepare travel documents, confirmations and pre-departure packs.
• Build strong supplier relationships and secure added-value opportunities.
• Monitor deadlines, payments and booking logistics to ensure flawless delivery.
• Assist with client follow-ups, reporting and sales performance tracking.
• Research new luxury products, destinations and travel experiences.

Skills

Luxury travel experience

Organisation & attention to detail

Client-focused communication

CRM systems & booking platforms

Pricing, margins & conversion

Calm under pressure

Tools

CRM systems

Booking platforms

Microsoft Office

Job description

MBM Executive Travel Recruitment is seeking an organised, detail-driven professional to support the creation and delivery of bespoke luxury travel experiences. Working with Travel Designers, you'll help turn enquiries into unforgettable journeys from proposal to departure.

You will coordinate with hotels, suppliers and destination partners worldwide, prepare documents, and help maintain smooth, high-touch service. A proactive, client-first approach and strong communication are essential.