Luxury Travel Experience Coordinator

C&M Travel Recruitment; West Midlands; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Private medical care after probation

25 days annual leave + Bank Holidays

Overtime pay for out-of-hours

Job summary

C&M Travel Recruitment is seeking a Customer Experience Coordinator to join a specialist travel business in the West Midlands. You will manage bookings and customer data, provide service by phone and email, and support the Operations Team with administrative tasks throughout the customer journey.

The role prioritises attention to detail, professional communication, and the ability to work in a small team within the travel sector. Aviation experience is a plus but not essential.

Qualifications

• Experience in customer service and administration, ideally within travel, aviation, luxury travel or hospitality
• Excellent written and verbal communication with a professional manner
• Exceptional attention to detail and strong organisational skills
• Self-motivated, confident and able to work in a small team

Responsibilities

• Provide high level customer service via phone and email
• Manage bookings, customer information and documentation with accuracy
• Respond to customer queries and coordinate requests through the journey
• Handle and resolve booking or documentation queries, escalating issues as needed
• Support pre-travel preparation, customer briefings and post-travel follow-up
• Assist the Operations Manager and wider team with general administrative tasks
• Prepare accurate information and briefs for operational staff

Skills

Customer service

Administration

Communication skills

Attention to detail

Organisational skills

Teamwork

Tools

CRM systems

Microsoft Office

Job description

C&M Travel Recruitment is seeking a Customer Experience Coordinator to join a specialist travel business in the West Midlands. You will manage bookings and customer data, provide service by phone and email, and support the Operations Team with administrative tasks throughout the customer journey.

The role prioritises attention to detail, professional communication, and the ability to work in a small team within the travel sector. Aviation experience is a plus but not essential.