Luxury Travel Reservations & Client Care Specialist

Antella Travel Recruitment; Guildford; Hybrid; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Hybrid work model

Cruise benefit

Company pension

Job summary

Antella Travel Recruitment's client, a market leading luxury cruise company, is seeking a Travel Reservations Support Consultant to deliver outstanding client service and ensure bookings are managed seamlessly from start to finish. The role combines administration, client relations and commercial support in a hybrid Surrey setting.

The position requires travel industry experience in administration, reservations or customer service, strong organisation, keen attention to detail, and a proactive,

Qualifications

• Previous travel industry experience in administration, reservations or customer service is essential.
• Strong organisational skills with excellent attention to detail.
• A proactive, customer-focused approach with strong communication skills.

Responsibilities

• Managing and maintaining accurate booking files and client records; processing amendments including flight additions, date changes, cancellations and refunds
• Ensuring all client preferences and details are kept up to date
• Preparing and sending pre-departure documentation to agents and guests
• Building strong relationships with clients and suppliers
• Conducting post-travel service calls to support customer retention
• Promoting Future Cruise Benefits and identifying upsell opportunities
• Supporting guest relations queries and resolving issues effectively
• Driving revenue through upselling and cross-selling opportunities

Skills

Customer service

Administration

Reservations

Job description

Antella Travel Recruitment's client, a market leading luxury cruise company, is seeking a Travel Reservations Support Consultant to deliver outstanding client service and ensure bookings are managed seamlessly from start to finish. The role combines administration, client relations and commercial support in a hybrid Surrey setting.

The position requires travel industry experience in administration, reservations or customer service, strong organisation, keen attention to detail, and a proactive,