Luxury Store Supervisor - Lead Customer Experience

PVH Corp.; Swindon; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Tommy Hilfiger store leadership opportunities in Swindon, UK, seek an energetic supervisor to uphold our premium service standards and drive store performance. You will lead by example, inspire teams, and ensure flawless customer experiences across the floor and back room.

You will manage personnel, merchandise, and store processes, participate in meetings, train staff on product knowledge, and communicate promotions to maximise sales while maintaining brand integrity.

Qualifications

• Experience in supervisory or specialist roles within premium or luxury brands.
• Proven people-management skills with conflict resolution ability.
• Strong communication and relationship-building capabilities.
• Team-oriented mindset with recognition of others' contributions.
• Ability to provide constructive feedback and drive change.
• Comfortable adapting quickly to evolving retail environments.

Responsibilities

• Ensure efficient shop floor operations to maximise service, sales and profit.
• Support management in personnel, merchandising and business processes.
• Participate in weekly management and staff meetings.
• Communicate marketing and sales promotions clearly to staff.
• Drive floor sales and meet/beat store targets through team motivation.
• Foster a positive store experience and fair treatment of staff and customers.
• Contribute to training on product knowledge and store maintenance.
• Achieve personal sales targets: revenue, per-hour, and transactions.
• Perform manager-on-duty duties including opening/closing and floor coverage.
• Emphasise quality relationships with customers and external partners.
• Maintain best practices for visual merchandising on floor and in backroom.
• Collaborate with management to build a talent pool for key roles.

Skills

Supervisory experience

People management

Effective communication

Team player

Give feedback

Adapt to change

Energetic presence

In-store problem solving

Job description

Tommy Hilfiger store leadership opportunities in Swindon, UK, seek an energetic supervisor to uphold our premium service standards and drive store performance. You will lead by example, inspire teams, and ensure flawless customer experiences across the floor and back room.

You will manage personnel, merchandise, and store processes, participate in meetings, train staff on product knowledge, and communicate promotions to maximise sales while maintaining brand integrity.