Premium Fashion Store Leader

Tommy Hilfiger; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

TOMMY HILFIGER is seeking a Store Supervisor to lead a premium fashion team in London. You will drive exceptional customer service, manage floor operations and support the management team in delivering sales targets.

You\'ll motivate staff, communicate promotions, and ensure training on product knowledge and store standards, embodying the brand\'s values and delivering the best possible in-store experience.

Qualifications

• Previous track record of supervisory or specialist roles within a premium or luxury brand.
• Previous people management experience with the ability to resolve conflict and unproductive disagreements.
• Effective communicator with the ability to build relationships with ease.
• Team player who recognises and celebrates the contributions and achievements of others.
• Confident in giving feedback that promotes positive behavioral change.
• Able to adapt quickly to change and work at pace.

Responsibilities

• Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
• Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
• Participate in weekly management meetings and other staff meetings.
• Clearly communicate to staff all marketing and sales promotions.
• Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers' an exemplary store journey.
• Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
• Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
• Achieve company standards/goals for personal sales results: sales vs budgets, sales per hour and units per transaction.
• Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
• Focus staff on the importance of quality relationships with internal & external customers.
• Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
• Ensure 'door to floor' best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
• Work with the management team to build a talent pool for key positions, including possible successors.

Skills

Supervisory experience

People management

Customer service

Communication skills

Job description

TOMMY HILFIGER is seeking a Store Supervisor to lead a premium fashion team in London. You will drive exceptional customer service, manage floor operations and support the management team in delivering sales targets.

You\'ll motivate staff, communicate promotions, and ensure training on product knowledge and store standards, embodying the brand\'s values and delivering the best possible in-store experience.