Luxury Flagship Store Leader – Elite Clienteling

Dweet; Greater London; On-site; GBP 52,000 - 78,000; Full time

Job summary

Dweet seeks a commercially driven Flagship Store Manager to lead a prestigious flagship boutique in London, delivering exceptional client service and driving luxury retail performance.

You will oversee sales, staffing, CRM-driven clienteling and brand storytelling to maintain the house's heritage and high standards. The role requires strong leadership, strategic thinking and a proven track record in luxury fashion.

Qualifications

• Significant management experience in luxury fashion retail.
• Proven track record of driving commercial performance in flagship/high-volume boutiques.
• Strong business acumen and outstanding people leadership in a luxury environment.
• Expertise in building lasting relationships with VIP/high-net-worth clients.

Responsibilities

• Lead, inspire and develop a high-performing team.
• Drive sales performance, profitability and KPIs while upholding luxury standards.
• Deliver personalised client experiences and cultivate VIP relationships.
• Act as a brand ambassador reflecting heritage, values and positioning.
• Oversee store operations including visual merchandising, inventory and compliance.
• Develop initiatives to grow client portfolio and clienteling.
• Collaborate with regional/head office to execute brand strategies.

Skills

People leadership

Sales leadership

Luxury retail

Clienteling

Brand ambassador

Job description

Dweet seeks a commercially driven Flagship Store Manager to lead a prestigious flagship boutique in London, delivering exceptional client service and driving luxury retail performance.

You will oversee sales, staffing, CRM-driven clienteling and brand storytelling to maintain the house's heritage and high standards. The role requires strong leadership, strategic thinking and a proven track record in luxury fashion.