Luxury Store Manager - Clienteling & Team Leadership

Fendi Italia Srl; Manchester; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

FENDI Manchester seeks an experienced Store Manager for a fixed term contract to lead the store in line with FENDI values, ensuring exceptional standards in performance, processes, and team management.

You will drive business development, build a loyal client base by promoting FENDI history, craftsmanship, quality materials and creativity, and oversee all operations to achieve targets while maintaining premium customer service.

Qualifications

• 10+ years of managerial experience.
• Bachelor's or Master's degree preferred.
• Strong selling and communication skills required.
• Management of administration and financial tasks.
• Excellent relationship-building and leadership abilities.
• Advanced computer skills and knowledge of retail management systems.
• English required; additional languages a plus.

Responsibilities

• Monitor and achieve store KPIs and sales targets.
• Lead the selling process and coach the team daily.
• Conduct daily briefings and maintain a Team Board.
• Analyze performance, implement action plans to boost results and cross-sell.
• Demonstrate sales leadership and set performance targets.
• Supervise store staff and enforce company policies.
• Develop loyal FENDI clients using CRM tools and clienteling.
• Coordinate staff recruitment with HR and manage rostering.
• Ensure excellent customer service and visually appealing merchandising.
• Report sales and operations metrics to management.

Skills

Leadership

Communication

Sales

Administration

English proficiency

Education

Bachelor's/Master's degree

Tools

Retail management system

Computer skills

Job description

FENDI Manchester seeks an experienced Store Manager for a fixed term contract to lead the store in line with FENDI values, ensuring exceptional standards in performance, processes, and team management.

You will drive business development, build a loyal client base by promoting FENDI history, craftsmanship, quality materials and creativity, and oversee all operations to achieve targets while maintaining premium customer service.