Luxury Spa Supervisor: Elevate Guest Wellness & Service

Ennismore; Greater London; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Colleague benefits

Hotel stays

Experiences across the group

Job summary

Delano London, joining the Ennismore family in London, opens in late 2026 overlooking Kensington Gardens, featuring 67 rooms and The Source wellness. The Spa Supervisor will oversee spa activities, coordinating external providers and ensuring the highest cleanliness, service, and guest satisfaction while aligning with brand standards.

Under the guidance of the Director of Rooms, the role focuses on guest relations, inventory control, and maintaining the luxury wellness environment, with duties

Qualifications

• 1-2 years in a supervisory role in spa or wellness, preferably upscale
• Proficient with spa management software and general computer tools
• Excellent organizational and multitasking abilities for daily spa operations
• Exceptional customer service with a guest-focused mindset
• Flexible availability for varied shifts including weekends and holidays
• Strong verbal and written communication skills

Responsibilities

• Collaborate daily with the Director of Rooms and provide activity updates and monthly reports
• Ensure cleanliness and maintenance of spa, equipment, and guest areas
• Coordinate with housekeeping and engineering for repairs and cleanliness
• Oversee changing room upkeep and ensure spa opens/closes on schedule
• Monitor therapist performance and guest feedback
• With the Director of Rooms, optimize spa coverage
• Handle guest services, assist with services and retail, resolve issues, maintain high satisfaction
• Oversee purchase orders and storage management
• Manage daily Book4time revenue reporting

Skills

Spa supervision

Guest relations

Organizational skills

Customer service

Communication skills

Flexibility

Tools

Spa management software

General computer applications

Job description

Delano London, joining the Ennismore family in London, opens in late 2026 overlooking Kensington Gardens, featuring 67 rooms and The Source wellness. The Spa Supervisor will oversee spa activities, coordinating external providers and ensuring the highest cleanliness, service, and guest satisfaction while aligning with brand standards.

Under the guidance of the Director of Rooms, the role focuses on guest relations, inventory control, and maintaining the luxury wellness environment, with duties