Spa Supervisor

Delano; England; On-site; GBP 28,000 - 36,000; Full time

Job summary

Delano London is seeking a Spa Supervisor to oversee daily activities in our luxury spa, treatment rooms and facilities. Working under the Director of Rooms, you will ensure seamless guest experiences, maintain the highest cleanliness standards and support operational efficiency across the spa.

You will coordinate external providers, cleaners and spa reservations, monitor therapist performance, manage inventory and Book4Time revenue reporting, and collaborate with other departments to uphold our

Qualifications

• 1–2 years of supervisory spa or wellness experience in upscale hotels.
• Proficient in spa management software and general computer apps.
• Strong organizational and multitasking abilities for daily operations.
• Excellent customer service with a guest-focused approach.
• Flexible with weekend/holiday shifts.
• Strong written and verbal communication skills.
• Commitment to cleanliness, safety, and facility maintenance.
• Knowledge of spa treatments, products, and trends.
• Professional demeanor with polished appearance.
• Ability to collaborate with other departments and vendors.

Responsibilities

• Collaborate daily with Director of Rooms and provide monthly activity updates and reports.
• Ensure cleanliness and maintenance of spa, equipment, and guest areas.
• Coordinate with housekeeping and engineering for repairs and cleanliness.
• Oversee changing room upkeep; ensure spa opens/closes on schedule.
• Monitor therapist performance and guest feedback.
• With the Director of Rooms, optimize spa coverage.
• Handle guest services: greet guests, assist with services and retail, resolve issues, and maintain high satisfaction.
• Oversee purchase orders and storage maintenance.
• Manage daily Book4time revenue reporting.

Skills

Supervisory experience

Spa management software

Organizational skills

Customer service skills

Communication skills

Team collaboration

Tools

Book4Time

Job description

Job Description

Under the general guidance of the Director of Rooms, the Spa Supervisor is responsible for overseeing the coordination of activities in the treatment rooms and spa facilities

They will also ensure the highest standards of cleanliness, service, and guest satisfaction. This role coordinates external providers, cleaners and spa reservations while ensuring seamless guest experiences, operational efficiency, and strict adherence to brand standards. The Spa Supervisor plays a key role in guest relations, inventory control, and the overall wellness environment of the spa, with a focus on luxury service and operational excellence.

YOUR KEY RESPONSIBILITIES:

• Collaborate daily with the Director of Rooms, provide activity updates and monthly reports
• Ensure cleanliness and maintenance of spa, equipment, and guest areas
• Coordinate with housekeeping and engineering for repairs and cleanliness
• Oversee changing room upkeep; ensure spa opens/closes on schedule
• Monitor therapist performance and guest feedback
• With the Director of Rooms, optimizes spa coverage
• Handle guest services: greet guests, assist with services and retail, resolve issues, and maintain high satisfaction
• Oversee purchase orders and storage maintenance
• Manage daily Book4time revenue reporting

Qualifications

• Minimum of 1-2 years' experience in a supervisory role within a spa or wellness environment preferably in an upscale or luxury lifestyle brand hotel
• Proficient in spa management software and general computer applications
• Excellent organizational and multitasking abilities to handle daily spa operations smoothly
• Exceptional customer service skills with a guest-focused mindset
• Flexible availability to work varied shifts, including weekends and holidays
• Strong communication skills, both verbal and written
• Ability to maintain high standards of cleanliness, safety, and facility maintenance
• Knowledge of spa treatments, products, and industry trends
• Professional demeanor with a polished appearance and positive attitude
• Ability to collaborate effectively with other departments and vendors

What's in it for you...

• The opportunity to launch a visionary hospitality brand in London and shape its culinary identity.
• Join a fast-growing international group focused on building a global hospitality brand.
• A creative, ambitious environment where innovation and excellence are encouraged.
• Be part of a passionate team building a strong portfolio of hospitality concepts.
• Strong development opportunities.
• At Delano London, innovation, excellence and guest-centricity are core. The culture is collaborative and inspiring, with values rooted in authenticity, sophistication and redefining luxury hospitality

Additional Information

Why Delano London?

Be part of the team bringing an iconic brand into its next chapter. At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable. We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor.

Alongside a supportive and creative team culture, you’ll have access to a range of colleague benefits, hotel stays and experiences across the wider group, and the opportunity to work within a global community of distinctive lifestyle and hospitality brands