Spa Supervisor

Ennismore; Greater London; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Colleague benefits

Hotel stays

Experiences across the group

Job summary

Delano London, joining the Ennismore family in London, opens in late 2026 overlooking Kensington Gardens, featuring 67 rooms and The Source wellness. The Spa Supervisor will oversee spa activities, coordinating external providers and ensuring the highest cleanliness, service, and guest satisfaction while aligning with brand standards.

Under the guidance of the Director of Rooms, the role focuses on guest relations, inventory control, and maintaining the luxury wellness environment, with duties

Qualifications

• 1-2 years in a supervisory role in spa or wellness, preferably upscale
• Proficient with spa management software and general computer tools
• Excellent organizational and multitasking abilities for daily spa operations
• Exceptional customer service with a guest-focused mindset
• Flexible availability for varied shifts including weekends and holidays
• Strong verbal and written communication skills

Responsibilities

• Collaborate daily with the Director of Rooms and provide activity updates and monthly reports
• Ensure cleanliness and maintenance of spa, equipment, and guest areas
• Coordinate with housekeeping and engineering for repairs and cleanliness
• Oversee changing room upkeep and ensure spa opens/closes on schedule
• Monitor therapist performance and guest feedback
• With the Director of Rooms, optimize spa coverage
• Handle guest services, assist with services and retail, resolve issues, maintain high satisfaction
• Oversee purchase orders and storage management
• Manage daily Book4time revenue reporting

Skills

Spa supervision

Guest relations

Organizational skills

Customer service

Communication skills

Flexibility

Tools

Spa management software

General computer applications

Job description

Opening in late 2026,Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering.

Delano is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality.

Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor.

Joining Delano London means being part of something from the very beginning. It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.

Job Description

Under the general guidance of the Director of Rooms, theSpa Supervisor is responsible for overseeing the coordination of activities in the treatment rooms and spa facilities

They will also ensure the highest standards of cleanliness, service, and guest satisfaction. This role coordinates external providers, cleaners and spa reservations while ensuring seamless guest experiences, operational efficiency, and strict adherence to brand standards. The Spa Supervisor plays a key role in guest relations, inventory control, and the overall wellness environment of the spa, with a focus on luxury service and operational excellence.

YOUR KEY RESPONSIBILITIES:

• Collaborate daily with the Director of Rooms, provide activity updates and monthly reports
• Ensure cleanliness and maintenance of spa, equipment, and guest areas
• Coordinate with housekeeping and engineering for repairs and cleanliness
• Oversee changing room upkeep; ensure spa opens/closes on schedule
• Monitor therapist performance and guest feedback
• With the Director of Rooms, optimizes spa coverage
• Handle guest services: greet guests, assist with services and retail, resolve issues, and maintain high satisfaction
• Oversee purchase orders and storage maintenance
• Manage daily Book4time revenue reporting

Qualifications

• Minimum of 1-2 years' experience in a supervisory role within a spa or wellness environment preferably in an upscale or luxury lifestyle brand hotel
• Proficient in spa management software and general computer applications
• Excellent organizational and multitasking abilities to handle daily spa operations smoothly
• Exceptional customer service skills with a guest-focused mindset
• Flexible availability to work varied shifts, including weekends and holidays
• Strong communication skills, both verbal and written
• Ability to maintain high standards of cleanliness, safety, and facility maintenance
• Knowledge of spa treatments, products, and industry trends
• Professional demeanor with a polished appearance and positive attitude
• Ability to collaborate effectively with other departments and vendors

What's in it for you...

• The opportunity to launch a visionary hospitality brand in London and shape its culinary identity.
• Join a fast-growing international group focused on building a global hospitality brand.
• A creative, ambitious environment where innovation and excellence are encouraged.
• Be part of a passionate team building a strong portfolio of hospitality concepts.
• At Delano London, innovation, excellence and guest-centricity are core. The culture is collaborative and inspiring, with values rooted in authenticity, sophistication and redefining luxury hospitality

Additional Information

Be part of the team bringing an iconic brand into its next chapter. At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable. We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor.

Alongside a supportive and creative team culture, you’ll have access to a range of colleague benefits, hotel stays and experiences across the wider group, and the opportunity to work within a global community of distinctive lifestyle and hospitality brands