Spa Receptionist

Oetker Hotel Management Company GmbH; City Of London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Free meals on duty

Cycle to Work

Flu vaccinations

Massage discounts

Employee Assistance Program

Job summary

The Lanesborough is seeking a Spa Receptionist to support the Reception Manager in running The Lanesborough Club & Spa facilities. You will oversee front-desk duties, ensure exemplary service, and contribute to membership knowledge for a premium guest experience.

Ideal candidates possess luxury Club & Spa experience, excellent English, and a passion for fitness and wellbeing. The role involves some manual handling and offers comprehensive wellbeing benefits.

Qualifications

• Experience in a luxury Club & Spa environment.
• Excellent command of English; a second language is preferred.
• Immaculate grooming standards.
• Passionate about fitness and wellbeing.
• Role requires an element of manual handling.

Responsibilities

• Assist the Reception Manager with Club & Spa operations and oversee reception duties.
• Maintain high service standards and contribute to sales within the spa.
• Demonstrate product knowledge, including Membership, and support the Spa Manager.

Skills

Club & Spa experience

Fluent English

Grooming standards

Passion for fitness and wellbeing

Manual handling awareness

Job description

We have an exceptional opportunity to join our Club & Spa Team at The Lanesborough.

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Hotels

Masterpiece Collection

Candidate Profile

The role of the Spa Receptionist is to assist the Reception Manager with the operation of The Lanesborough Club & Spa facilities and in particular oversee the reception duties whilst maintaining maximum sales and excellence in service standards. The Receptionist shall show a thorough understanding of the product, including knowledge of Membership, while providing support to the Spa Manager.

Key Requirements

The ideal candidate would be able to demonstrate the following attributes:

• Experience in a similar role within a luxury Club & Spa
• Excellent command of the English language and a second language would be preferred
• Immaculate grooming standards
• Passionate about fitness and wellbeing
• Please note this role requires an element of manual handling

In return

We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:

Financial Wellbeing

• Additional holiday allowance
• Season ticket loan
• Enhanced Pension Scheme
• Life Insurance
• Complimentary dry cleaning
• Safety shoes
• Retail discounts around Victoria, Westminster, Whitehall and the Northbank area

Health & Wellness

• Complimentary meals on duty
• Cycle to Work scheme
• Flu vaccinations
• Discounted chiropodist and massage treatments
• Substantiality initiates
• Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
• EAP – Employee Assistance Programme

Career Growth & Personal Development

• Internal transfer and promotion opportunities
• Cross-departmental exposure
• Partnered with industry-leading training providers
• Internal learning gateway
• Free access to e-learning platform offering job-specific training and personal growth courses
• Subsidised professional qualifications and certified training programmes
• Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme

Recognition & Social Initiatives

• Award programmes throughout the year with generous prizes
• Long service awards
• Preferential room rate at The Lanesborough for you and your family
• 50% discount on F&B and Club & Spa treatments
• Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
• Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
• Retirement parties

*Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.