Spa Beauty Manager

Bannatyne; Greater London; On-site; GBP 31,000 - 36,000; Full time

Benefits offered by this job

Free gym membership

28 days annual leave

Career & Personal Development training

Mental Health support

Staff bonuses

Discounted spa treatments

Job summary

Bannatyne Spa in Chingford is seeking a proactive Spa Manager to lead daily operations and deliver outstanding guest experiences. This role requires 40 hours per week with a pay rate of £14.70 per hour.

You will manage a team of therapists, drive revenue and client satisfaction, ensure cleanliness and safety, and control budgets and scheduling while fostering a positive working environment.

Qualifications

• Must hold NVQ Level 2 & 3 Beauty Therapy or equivalent.

Responsibilities

• Oversee daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
• Lead, motivate, and manage a team of therapists and support staff.
• Develop and implement strategies to increase spa revenue and client satisfaction.
• Perform a variety of spa treatments including massages, facials, manicures, pedicures and more as required.
• Maintain high standards of cleanliness, safety and customer service.
• Manage inventory, budgets and scheduling for efficient spa operations.
• Create a positive and collaborative work environment promoting growth.

Skills

KPI driven

Interpersonal skills

Customer focused

Communication skills

Customer service experience

Education

NVQ Level 2 & 3 Beauty Therapy

Job description

Job Title : Spa Manager
Hours : 40 hours per week
Rate of Pay : £14.70 ph
Location : Chingford

Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences? If so, Bannatyne's luxurious spa invites you to join our team as a Spa Manager!

Our Perks

• B-fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Spa Manager

• Oversee daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
• Lead, motivate, and manage a team of skilled therapists and support staff.
• Develop and implement strategies to increase spa revenue and client satisfaction.
• Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests' individual needs when required.
• Maintain the highest standards of cleanliness, safety and customer service.
• Manage inventory, budgets and scheduling to ensure efficient spa operations.
• Creating a positive and collaborative work environment promoting professional growth and development.

What we are looking for

• Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
• Be KPI driven and results focused.
• Have dynamic interpersonal skills and a customer focused attitude.
• Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email.
• Proven experience of delivering excellent customer service.