Luxury Service Butler & Head Waiter

Heathrow Employment & Skills Academy; England; On-site; GBP 18,000 - 28,000; Full time

Job summary

Heathrow Employment & Skills Academy is seeking a skilled Head Waiter/Butler for a prestigious contract in the UK. You will provide courteous, professional service, coordinate with departments, and ensure memorable guest experiences across food and beverage offerings.

Hours are 4 days on, 2 days off, with two early shifts and two late shifts. The ideal candidate has 2+ years in a similar role at a 5-star hotel and strong communication skills.

Qualifications

• Minimum 2 years' experience at a similar level in a 5-star or full-service hotel.
• 3–5 years experience in F&B service is preferred.
• Customer-focused with excellent verbal and written communication.
• Professional presentation and strong interpersonal skills are essential.
• Computer literacy with Windows applications is an asset.

Responsibilities

• Take care of all guests and coordinate with departments to fulfill needs.
• Answer questions on menus and communicate with the kitchen about availability.
• Keep departments informed about guest allergies and preferences.
• Record guest preferences in profiles and update as needed.
• Welcome guests, escort to lounges, and assist with check-in/out processes.
• Operate POS and PMS systems and monitor stock/requests as required.
• Ensure guest satisfaction throughout the dining experience.

Skills

Guest service excellence

Team communication

Discretion

Polished presentation

Food & beverage service

Multitasking

Education

None

Tools

POS system

Property management software

Microsoft Windows

Job description

Heathrow Employment & Skills Academy is seeking a skilled Head Waiter/Butler for a prestigious contract in the UK. You will provide courteous, professional service, coordinate with departments, and ensure memorable guest experiences across food and beverage offerings.

Hours are 4 days on, 2 days off, with two early shifts and two late shifts. The ideal candidate has 2+ years in a similar role at a 5-star hotel and strong communication skills.