Butler/ Head Waiter

Heathrow Academy - Your gateway to extraordinary careers; England; Presencial; GBP 18.000 - 28.000; Jornada completa

Descripción de la vacante

Heathrow Employment & Skills Academy is seeking a skilled Head Waiter/Butler for a prestigious contract in the UK. You will provide courteous, professional service, coordinate with departments, and ensure memorable guest experiences across food and beverage offerings.

Hours are 4 days on, 2 days off, with two early shifts and two late shifts. The ideal candidate has 2+ years in a similar role at a 5-star hotel and strong communication skills.

Formación

• Minimum 2 years' experience at a similar level in a 5-star or full-service hotel.
• 3–5 years experience in F&B service is preferred.
• Customer-focused with excellent verbal and written communication.
• Professional presentation and strong interpersonal skills are essential.
• Computer literacy with Windows applications is an asset.

Responsabilidades

• Take care of all guests and coordinate with departments to fulfill needs.
• Answer questions on menus and communicate with the kitchen about availability.
• Keep departments informed about guest allergies and preferences.
• Record guest preferences in profiles and update as needed.
• Welcome guests, escort to lounges, and assist with check-in/out processes.
• Operate POS and PMS systems and monitor stock/requests as required.
• Ensure guest satisfaction throughout the dining experience.

Conocimientos

Guest service excellence

Team communication

Discretion

Polished presentation

Food & beverage service

Multitasking

Educación

None

Herramientas

POS system

Property management software

Microsoft Windows

Descripción del empleo

We are looking for a talented,enthusiastic and experienced Head Waiter/ Butler to join our team at one of ourprestigious contracts.

Serves food courses and alcoholic/non-alcoholicbeverages to guests. Also Provides a courteous, professional, efficient,flexible and personalised service at all times. Always well groomed, clean,pleasant and creating renowned memorable experiences for the guests.

Hours:

4 days on and 2 days off - 2 earlies (05:00-13:30) and 2 lates (13:30-22:00)

Duties and Responsibilities:

• Takecare of all guests and coordinate with all concerned departments tofulfil guest needs and requests.
• Fullyaware of the Room Service and other menus, answers questions on menuselections, communicates with the kitchen regarding menu questions andproduct availability.
• Keepsconcerned departments informed about the guest allergies and foodpreferences.
• Updatesoftware with guest preference, likes and dislikes on to the guest profilesection.
• Demonstratediscretion and courtesy when entering into the private space of guests
• Followsall the guest needs until they are completed to the total guestsatisfaction.
• Welcomesguest.
• Escortsthe guests to their assigned lounges.
• Knowledgeof using the point of sale software, Property management software and anyother system or software to perform the duties.
• Able toperform software operations like check-ins / check-outs, update profile,lounge reservation and requests.
• Recordstransactions and order items in Point of sales (POS) system or manually.
• Helpsmonitoring the stock inventory and to follow up on pending issues with thetracking system and store requisition forms.
• Checksin with guests to ensure satisfaction with each food course and/orbeverages.
• Performsall his/her duties with the sense of priority and dedication.
• Towelcome all guests in a gracious and polite manner, and to have theability to hold a conversation with the guest in a natural and spontaneousmanner.
• Carriesout checkout in efficient manner, offering luggage assistance andtransportation.
• Wishesfond farewell to the guest at the time of departure.
• Understandsand strictly adheres to the Rules & Regulations of the Company apolicy on Fire, Hygiene, Health and Safety.

Minimum 2 year's experience at a similar level at a 5 star or full service hotel. And 3 to 5 years experience is F&B Service.Previous customer related experience an assetMust possess a professional presentationMust possess outstanding guest services skills and sophisticated verbal and communication skillsComputer literate in Microsoft Window applications an assetStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesPositive attitude and good communication skills, with excellent grooming standards.Commitment to delivering a high level of customer service.High standards and be quality driven.Interpersonal and organisational skills.