Luxury Sales & Client Service Ambassador

HERMES MAROQUINERIE-SELLERIE (HMS); Greater London; On-site; GBP 23,000 - 32,000; Full time

Job summary

HERMES MAROQUINERIE-SELLERIE (HMS) in Greater London is seeking a fashion-forward Sales & Service ambassador with expertise in Watches and Jewellery to deliver outstanding client experiences and drive store turnover.

You will maintain Hermes standards, participate in merchandising, stock control, and training, while building lasting client relationships and representing the House with warmth, initiative, and discretion in a luxury retail environment.

Qualifications

• Expertise in Watches and Jewellery, ideally with a Luxury Retail background.
• Demonstrate good team spirit in the workplace.
• Acts as a team player and takes initiative.
• Demonstrates warmth and empathy, especially with objections.
• Stays calm under pressure and is adaptable.
• Acts as a true ambassador of the House.
• Maintains high personal standards.

Responsibilities

• Contribute to store turnover through selling.
• Provide warm, patient service with a can-do attitude.
• Handle customer requests and coordinate with colleagues.
• Develop knowledge of after-sales support processes.
• Familiarise with merchandise to build product knowledge.
• Aim to meet store objectives and KPIs.
• Establish strong client relationships and ensure timely follow-up of after-sales service.
• Maintain Hermes merchandising standards and stock control.

Skills

Watches & Jewellery

Team spirit

Team player

Initiative

Empathy with objections

Calm under pressure

Ambassador of the House

High personal standards

Job description

HERMES MAROQUINERIE-SELLERIE (HMS) in Greater London is seeking a fashion-forward Sales & Service ambassador with expertise in Watches and Jewellery to deliver outstanding client experiences and drive store turnover.

You will maintain Hermes standards, participate in merchandising, stock control, and training, while building lasting client relationships and representing the House with warmth, initiative, and discretion in a luxury retail environment.