Luxury Omnichannel Client Relations Specialist

HERMES MAROQUINERIE-SELLERIE (HMS); Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

Hermès Maroquinerie-Sellerie (HMS) in Mayfair seeks a Client Advisor to provide personalised service across multiple channels, acting as the ambassador of the Maison for UK and Irish clients. Based at head office, you will build relationships, offer expert guidance, and uphold the brand’s values in every interaction.

You will handle enquiries across phone, email, WhatsApp and more, driving meaningful connections and ensuring accurate orders, reservations and after-sales support in a fast-paced,

Qualifications

• Experience in luxury retail or premium customer service.
• Excellent written and spoken English.
• Ability to build lasting relationships with discerning clients.
• Comfort handling multiple channels (phone, email, chat, in-store).

Responsibilities

• Deliver an exceptional client experience across channels.
• Support client engagement and sales with personalised guidance.
• Ensure a seamless omnichannel experience between digital and in-store touchpoints.
• Collaborate with stores and teams to reflect Maison standards.

Skills

Customer service excellence

English proficiency

Relationship building

Multichannel support

Organised & proactive

Tools

CRM platforms

Job description

Hermès Maroquinerie-Sellerie (HMS) in Mayfair seeks a Client Advisor to provide personalised service across multiple channels, acting as the ambassador of the Maison for UK and Irish clients. Based at head office, you will build relationships, offer expert guidance, and uphold the brand’s values in every interaction.

You will handle enquiries across phone, email, WhatsApp and more, driving meaningful connections and ensuring accurate orders, reservations and after-sales support in a fast-paced,