Luxury Retail Cashier & Client Experience Specialist

Hermès Paris; Greater London; On-site; GBP 21,000 - 28,000; Full time

Job summary

Hermès Paris in Greater London is seeking a customer-focused till operator to support sales teams at the point of sale. You will ensure accurate transactions, protect client data, and uphold Hermès standards of service.

You will keep the till area neat, assist with stock and product presentation, and work with the store team to meet targets while maintaining confidentiality and professionalism.

Qualifications

• Experience in a luxury retail environment.
• Proven experience in a client experience role.
• Excellent IT skills and ability to learn new applications quickly.
• Organised, flexible and reliable.
• Excellent communication and teamwork.

Responsibilities

• Maintain tidy till area and stock to support sales.
• Process transactions accurately, including pricing and payments.
• Record customer data in CRM and ensure correct coding.
• Open/close till, cashing up and banking where required.
• Collaborate with IT/head office on reporting and issues.
• Provide high levels of service and greet clients professionally.

Skills

Luxury retail experience

Client service excellence

Excellent communication skills

Team player

Organised and reliable

Strong IT skills

Tools

EPOS system

Lotus Notes

Microsoft Office

Windows

Job description

Hermès Paris in Greater London is seeking a customer-focused till operator to support sales teams at the point of sale. You will ensure accurate transactions, protect client data, and uphold Hermès standards of service.

You will keep the till area neat, assist with stock and product presentation, and work with the store team to meet targets while maintaining confidentiality and professionalism.