Luxury Sales Associate (Flagship Store)

Dweet; London; On-site; GBP 25,000 - 28,000; Full time

Job summary

A luxury goods retailer is looking for a full-time Sales Associate to enhance customer experiences and achieve sales targets at their London location. Candidates should possess strong communication skills, a passion for luxury products, and the ability to build client relationships. Experience in luxury retail is preferred but not required. The role offers the opportunity to work in a dynamic team environment and deliver exceptional service.

Qualifications

• Previous experience in luxury retail or high-end customer service is preferred but not essential.
• Strong interpersonal and communication skills with a passion for delivering exceptional customer service.
• Proven ability to achieve and exceed sales targets with a customer-centric approach.
• Meticulous attention to the presentation of both the store and products.
• Passion for British heritage brands and a genuine appreciation for craftsmanship, design, and luxury.
• Ability to work weekends, evenings, and holidays as required.

Responsibilities

• Provide a personalized and memorable shopping experience.
• Meet and exceed sales targets through proactive customer engagement.
• Maintain a deep understanding of our collections and product details.
• Engage with loyal clients and potential customers through personalized outreach.
• Assist with inventory management and stock replenishment.
• Collaborate with colleagues to ensure smooth store operations.

Skills

Interpersonal skills

Communication skills

Sales achievement

Attention to detail

Customer service focus

Job description

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This brand is known for its timeless craftsmanship and dedication to providing an exceptional customer experience. Their store is a reflection of our commitment to quality, style, and tradition.

Role Overview

As a Sales Associate, you will be the face of our brand, representing our luxury products and values to customers. Your primary goal is to deliver an outstanding shopping experience, building lasting relationships with clients, and supporting store operations to achieve sales targets. You will work in a dynamic environment, ensuring the highest standards of customer service, product knowledge, and store presentation.

Key Responsibilities

• Provide a personalised and memorable shopping experience, going above and beyond to meet the needs and expectations of every customer. Build rapport and develop long-term client relationships.
• Meet and exceed sales targets through proactive customer engagement, product recommendations, and up-selling techniques. Demonstrate an understanding of luxury products to maximize revenue opportunities.
• Maintain a deep understanding of our collections, including the brand's heritage, craftsmanship, and key product details. Stay up-to-date with new arrivals, trends, and promotions.
• Engage with loyal clients and potential customers through personalized outreach, including follow-up calls, emails, and invitations to exclusive events.
• Assist with inventory management and stock replenishment. Follow all procedures related to store policies, cash handling, and security.
• Work closely with your colleagues to create a positive and supportive working environment, ensuring smooth store operations.

Qualifications & Skills

• Previous experience in luxury retail or high-end customer service is preferred but not essential.
• Strong interpersonal and communication skills with a passion for delivering exceptional customer service.
• Proven ability to achieve and exceed sales targets with a customer-centric approach.
• Meticulous attention to the presentation of both the store and products.
• Passion for British heritage brands and a genuine appreciation for craftsmanship, design, and luxury.
• Ability to work weekends, evenings, and holidays as required.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Retail Apparel and Fashion and Retail Luxury Goods and Jewelry

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