Boutique Manager

Outside The Box Recruitment Ltd; London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Uncapped bonus

Clothing allowance

Commission

Job summary

A luxury retail recruitment agency is seeking a Boutique Manager for a six-month fixed-term contract in Mayfair. This role involves leading a pop-up boutique focused on delivering exceptional customer experiences and driving sales. Responsibilities include managing daily operations, engaging with clients both in-store and online, and contributing to business development strategies. Candidates should have a background in luxury retail and a strong sales focus. Compensation includes commission and bonuses.

Qualifications

• Proven ability to drive strong sales results.
• Experience in luxury retail or high-touch environments is preferred.
• Strong emotional intelligence and discretion.
• Experience with boutique operations and visual merchandising.

Responsibilities

• Lead the boutique's daily operations ensuring sales targets are met.
• Deliver a personalized customer experience that enhances brand loyalty.
• Engage with online inquiries to replicate the in-store experience.
• Develop relationships with high-value clients and networks to grow the business.
• Maintain accurate stock and provide insights to inform merchandising.
• Represent the brand with consistency offline and online.

Skills

Sales leadership

Customer experience

Business development

Digital clientelling

Client relationship building

Tools

CRM platform

Shopify

Job description

4 days ago Be among the first 25 applicants

Outside The Box Recruitment Ltd provided pay range

This range is provided by Outside The Box Recruitment Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Outside The Box Recruitment Ltd

Founder & MD-Outside The Box Recruitment & Consultancy - Luxury/Premium Sectors of Fashion, Retail, Fine Jewellery, Lifestyle & Beauty

OPENING POP UP STORE

FTC BOUTIQUE MANAGER - LUXURY LADIES & MEN’S CASHMERE

MAYFAIR

Our client is seeking a full-time Boutique Manager for a six-month fixed-term contract to lead our new pop-up boutique in the heart of Mayfair. This is a high-visibility role with direct impact on B2C growth. The position has the potential to convert into a permanent role as the plan is to open a flagship boutique.

Job Purpose

To lead the boutique as a high-touch brand space — responsible for delivering strong daily sales, an exceptional customer experience, and meaningful, lasting relationships with our clients — both in-store and online. This role blends floor leadership, digital clientelling, 1:1 selling, and boutique-level business development to build luxury community and grow direct-to-consumer sales funnel.

Reporting Line - Reports to : Managing Director and supported by a part-time Sales Associate (2 days/week) and Head Designer, who will attend for VIP client appointments and events.

Key Responsibilities

1. Boutique Operations & Sales Leadership Ensure the boutique operates smoothly, daily targets are consistently met / exceeded, and the Sales Associate is well-supported and engaged.

2. Customer Experience Excellence - Deliver a highly personalised, values-led experience that drives repeat visits, confident purchasing, and strong referrals. Every interaction should reflect the depth and warmth of the brand.

3. Digital Clientelling - Actively engage with online enquiries and existing clients to replicate the boutique experience digitally — leading to strong conversion and loyalty.

4. Boutique-Led Business Development - Proactively build relationships with concierges, personal shoppers, neighbouring boutiques, and relevant networks to attract new high-value clients.

5. Stock & Commercial Insights - Maintain accurate, well-presented inventory. Provide clear, timely insights from the shop floor to inform merchandising and commercial strategy.

6. Brand Representation - Embody the brand visually, tonally, and emotionally in all client interactions, both offline and online.

Candidate Profile

We are looking for somebody who is aligned with four core values :

• We Care – We act with respect and responsibility — toward people, products, and our planet.
• We Energise – We bring positivity, initiative, and momentum. We uplift others and create a culture of can-do.
• We Get Things Done – Well – We take ownership, follow through, and deliver with care.
• We Create – We embrace creativity, innovation and continuous improvement.

And somebody who:

• Has a growth mindset and is driven to achieve strong sales results — to realise both the company’s ambitions and their own
• Brings a ‘Black Book’ of relevant clients they can confidently convert into loyal customers
• Possesses a refined aesthetic and cultural fluency , with a natural affinity for high-net-worth individuals who value contemporary art, design, craftsmanship, meaningful travel, and understated luxury
• Is confident selling across Womenswear, Menswear, Accessories, and Homeware
• Demonstrates high emotional intelligence and discretion , tailoring their approach to suit each client
• Can communicate the brand story with clarity and conviction — making each interaction feel purposeful and personal
• Is hands-on, adaptable, and unentitled — ready to thrive in a lean, entrepreneurial team where no task is too small and no challenge too big
• Is comfortable supporting boutique-based brand activations and private events to build client engagement and community
• Uses client feedback and sales insights to refine outreach, service and product focus.

The following would also be valued but are not essential:

• Proven experience converting both in-store and online interactions into meaningful, repeat sales
• Familiarity with Shopify
• Familiarity with using a CRM platform for customer outreach and relationship-building
• Availability to work a Tuesday–Saturday schedule.

Additional to the basic salary: Commission, Uncapped Bonus, Clothing Allowance

Please email CV’s to [e-mail] or call direct on 07815939515

Only successful candidates will be contacted.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management, Sales, and Customer Service

• Industries

  Retail Luxury Goods and Jewelry and Retail Apparel and Fashion

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