Luxury Retail Supervisor — Lead & Develop High-Performance Team

Frasers Group; Radstock; On-site; GBP 36,000 - 41,000; Full time

Benefits offered by this job

28 days holiday

Staff discount across Frasers Group

Uniform discount

Weekly/Monthly/Quarterly bonuses

Commission-based bonuses

Long service awards

Gym membership

Career development courses

Job summary

Frasers Group's FLANNELS store in Stratford is seeking a Supervisor to lead a Sales Advisors team and drive commercial success. You will report to the Store Manager, manage stock packages with head office collaboration, and run training sessions to raise product knowledge across premium brands.

The role emphasizes leadership, performance management, and delivering exceptional customer experiences in a luxury retail environment. >

Qualifications

• Experience in premium or luxury fashion retail, ideally in a supervisory or management role.
• Proven ability to support, motivate, and guide team members in a fast-paced retail environment.
• Strong track record of achieving sales targets and delivering results.
• Good product knowledge, including brands, fashion trends, and materials.
• Understanding of retail operations, including merchandising, stock control, and loss prevention.
• Strong verbal and written communication skills, with the ability to build positive working relationships.

Responsibilities

• Oversee a team of Sales Advisors within the store and drive commercial success.
• Lead and inspire the store team, providing guidance, coaching, and support.
• Work closely with Store Management, acting on feedback and working towards targets.
• Build lasting relationships with internal and external stakeholders.
• Display exemplary communication and interpersonal skills at all levels of the organisation.

Skills

Leadership

Communication

Problem solving

Brand ambassador

Job description

Frasers Group's FLANNELS store in Stratford is seeking a Supervisor to lead a Sales Advisors team and drive commercial success. You will report to the Store Manager, manage stock packages with head office collaboration, and run training sessions to raise product knowledge across premium brands.

The role emphasizes leadership, performance management, and delivering exceptional customer experiences in a luxury retail environment. >