Luxury Retail Supervisor - Lead Brand Experience

Flannels; Enderby; On-site; GBP 28,305 - 34,595; Full time

Benefits offered by this job

Staff Discount across Flannels stores

Weekly/Monthly/Quarterly bonuses

Long Service awards

Discounted Gym membership

Job summary

FLANNELS in Norwich is seeking a Supervisory leader to deliver luxury selling experiences and drive store performance. You will mentor a team, share product knowledge, and coordinate in-store events with brand partners.

Applicants should be confident, customer-focused, and commercially aware, with a track record of leading teams in busy retail environments. A comprehensive benefits package accompanies the role.

Qualifications

• Experience leading a team in a fast paced environment.
• Demonstrates a high level of personal energy.
• Confident, assertive and personable.
• Positive and enthusiastic with a can do attitude.
• Self-driven to upskill and learn.
• Resilient and resourceful.
• A natural coach and leader.

Responsibilities

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in fashion.
• Confident demonstrating/ applying products to customers while making recommendations to achieve sales and targets.
• Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs.
• Pro-actively engage with clients to develop customer loyalty.
• Own the planning and delivery of in-store events in conjunction with the store and brands.
• Lead by example to support and coach the brand ambassadors.

Skills

Team leadership

Fast-paced environment

Customer service

Personal energy

Coaching

Resilience

Communication

Job description

FLANNELS in Norwich is seeking a Supervisory leader to deliver luxury selling experiences and drive store performance. You will mentor a team, share product knowledge, and coordinate in-store events with brand partners.

Applicants should be confident, customer-focused, and commercially aware, with a track record of leading teams in busy retail environments. A comprehensive benefits package accompanies the role.