Luxury Retail Store Manager — Lead & Elevate Experiences

SWAROVSKI UK; Dunfermline; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus scheme

60% off RRP staff discount

30% off Swarovski Created Diamonds

Enhanced annual holiday entitlement

Volunteer Day

Staff Referral Bonus up to £250

Jubilee Awards

Annual Awards

Season Ticket Loan

Employee Assistance Programme

Discount platform access

Career development opportunities

Job summary

Swarovski UK is seeking a Store Manager to lead and develop a high-performing team in our luxury retail environment. You will deliver outstanding customer experiences, drive sales, and ensure commercial success while upholding brand standards.

With 3+ years in multicultural luxury retail, you will coach talent, recruit, set targets, manage operations, and build lasting customer relationships. English proficiency and a commercial mindset are essential to shine in this role.

Qualifications

• 3+ years in multicultural luxury retail environment
• Excellent leadership, coaching, and team development
• Digital proficiency with strong operational know-how
• Trust-building personality to empower others
• Customer-focused, curious, empathetic and commercially minded
• Proficient in English

Responsibilities

• Lead, motivate, and develop your team to achieve sales goals and deliver outstanding service
• Build strong customer relationships and promote loyalty programs
• Recruit, onboard, and coach talent, securing succession plans
• Set and manage individual and team targets, proactively assessing performance
• Oversee store operations: inventory, cash handling, loss prevention, and compliance
• Ensure implementation of all Swarovski policies, procedures, and standards

Skills

Leadership

Coaching

Team development

Digital proficiency

Operations know-how

Customer focus

English skills

Job description

Swarovski UK is seeking a Store Manager to lead and develop a high-performing team in our luxury retail environment. You will deliver outstanding customer experiences, drive sales, and ensure commercial success while upholding brand standards.

With 3+ years in multicultural luxury retail, you will coach talent, recruit, set targets, manage operations, and build lasting customer relationships. English proficiency and a commercial mindset are essential to shine in this role.