Luxury Visual Merchandising Lead - Brand Experience

SWAROVSKI; Greater London; On-site; GBP 29,000 - 46,000; Full time

Benefits offered by this job

Monthly bonus scheme

60% staff discount on RRP

Volunteer day

Season Ticket Loan

Employee Assistance Programme

Job summary

Swarovski in London is seeking a Visual Merchandising Supervisor to drive impeccable in-store presentation and consistent brand storytelling. You will lead by example, coach store teams, and ensure VM standards align with seasonal campaigns.

Working closely with Store Manager, Planning, and Marketing, you’ll shape window displays, lighting, and props, turning high-end product stories into memorable customer experiences while delivering strong commercial results.

Qualifications

• Experienced in a multicultural retail environment, preferably in luxury fashion, cosmetics, or lifestyle brands.
• Demonstrate a strong sense of style and a genuine passion for visual merchandising.
• Excellent customer service skills and digital proficiency.
• A winning personality to easily establish a trustful relationship and empower others.
• Responsible and able to take ownership with great organizational skills.
• Curious, empathetic, and results-driven team player with a commercial mindset.

Responsibilities

• Execute VM guidelines to ensure impeccable in‑store presentation and brand consistency.
• Act as a VM advocate and role model, inspiring the team and championing high visual standards every day.
• Plan and implement window zoning, rotations, and in‑store displays in line with VM guidelines.
• Train and coach store teams to maintain VM standards and deliver inspiring visual storytelling.
• Collaborate with the Store Manager, Planning, and Marketing teams to adapt VM concepts to local market needs.
• Monitor displays, lighting, props, and furniture to maintain excellent store conditions.
• Support the execution of VM for events, initiatives, and seasonal campaigns.

Skills

Customer service

Digital proficiency

Team leadership

Organizational skills

Commercial mindset

Empathy

Job description

Swarovski in London is seeking a Visual Merchandising Supervisor to drive impeccable in-store presentation and consistent brand storytelling. You will lead by example, coach store teams, and ensure VM standards align with seasonal campaigns.

Working closely with Store Manager, Planning, and Marketing, you’ll shape window displays, lighting, and props, turning high-end product stories into memorable customer experiences while delivering strong commercial results.