Luxury Store Manager: Lead, Inspire & Elevate

swarovski; East Midlands; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Monthly bonus scheme

60% staff discount off RRP

Enhanced annual holiday entitlement

1 volunteering day per year

Season Ticket Loan

Employee assistance program

Job summary

Swarovski is seeking a Store Manager to lead a multicultural luxury retail team in the United Kingdom. You will inspire your team, deliver exceptional customer experiences, and drive commercial success while upholding Swarovski standards.

Responsibilities include coaching staff, achieving sales targets, managing inventory, and promoting loyalty programs. The role emphasizes leadership, customer focus, and operational excellence within a premium brand environment.

Qualifications

• 3+ years in multicultural luxury retail environment.
• Excellent leadership and coaching skills.
• Digital proficiency and strong operational know-how.
• Customer-focused, empathetic and results-driven team player with a commercial mindset.

Responsibilities

• Lead, motivate, and develop your team to achieve sales goals and deliver outstanding service.
• Build strong customer relationships and promote loyalty programs.
• Recruit, onboard, and coach talent, securing succession plans.
• Set and manage individual and team targets, proactively assessing performance.
• Oversee store operations: inventory, cash handling, loss prevention, and compliance.

Skills

Leadership

Coaching

Team development

Customer service

Digital proficiency

Operations

Commercial mindset

English

Job description

Swarovski is seeking a Store Manager to lead a multicultural luxury retail team in the United Kingdom. You will inspire your team, deliver exceptional customer experiences, and drive commercial success while upholding Swarovski standards.

Responsibilities include coaching staff, achieving sales targets, managing inventory, and promoting loyalty programs. The role emphasizes leadership, customer focus, and operational excellence within a premium brand environment.