Door Supervisor - London

FGH Security; Greater London; Hybrid; GBP 19,000 - 25,000; Full time

Benefits offered by this job

Holiday pay accrual

ACS Accredited

Real Living Wage Employer

Job summary

FGH Security is seeking a professional Door Supervisor for Albert’s Schloss in London’s West End. You will join a dedicated team to keep patrons safe while delivering excellent customer service.

The role requires an SIA Door Supervisor Licence, experience in the night-time economy, and availability Friday and Saturday evenings. The position offers entry to mid-level pay with holiday accrual and on-site duties to monitor capacity and respond to incidents.

Qualifications

• SIA Door Supervisor Licence.
• Experience as a Door Supervisor in the night-time economy.
• Availability Friday and Saturday evenings.
• Provide evidence of 5 year employment/education history and references upon request.

Responsibilities

• Assess the suitability of guests and monitor behaviour in line with policies/legal requirements.
• Ensuring the venue operates to a safe capacity and crowds are dispersed appropriately.
• Patrolling the venue and undertaking occasional physical searches of guests.
• Requiring guests to leave the venue and/or refusing entry to guests when behaviour is not in line with rules.
• Protection of assets.
• Reporting and recording details of incidents, searches and patrol.

Skills

Customer service

Communication skills

Interpersonal skills

De-escalation

Vigilance

Job description

About The Role

Position: Door Supervisor – Albert’s Schloss

Hourly Rate: Entry Level £14.50 up to £18.00 plus holiday pay (FGH Group operates a holiday accrual scheme in line with the government guidelines at 12.07%)

Location: Albert's SchlossLondon, West End

Schedule: Ad hoc

Are you a professional and dedicated Door Supervisor with a passion for Keeping People Safe?FGH Security is looking for experienced Door Supervisors to join our new team at Albert's Schloss, London.

Albert's Schloss enlists our highly trained security team to blend seamlessly into the customer experience whilst providing effective safety and security to patrons and employees.

To be considered for this job, you must have extensive experience in the night time economy and understand the significance of representing the client's brand while providing excellent customer service.

A valid SIA Door Supervisor Licence is required for this role.

Your main duties will include:

• Assess the suitability of guests and monitor behaviour in line with policies/legal requirements.
• Ensuring the venue operates to a safe capacity and crowds are dispersed appropriately.
• Patrolling the venue and undertaking occasional physical searches of guests.
• Requiring guests to leave the venue and/or refusing entry to guests when behaviour/suitability is not in line with house-rules/policies. On occasions, this may require physical intervention.
• Protection of assets.
• Reporting and recording details of incidents, searches and patrol.

Requirements:

• SIA Door Supervision Licence.
• Experienceworking as a Door Supervisor in the night-time economy (bars, pubs, clubs etc.)
• Availability Friday and Saturday evening.

About You:

• Great customer service skills.
• Excellent communication and interpersonal skills.
• Smart appearance with impeccable personal presentation.
• Ability to confidently de-escalate and resolve difficult conflict situations.
• Keen eye for detail and the ability to stay vigilant to security risks.

During screening, you must be able to provide evidence of 5 year employment/education history and references in a timely manner upon request.

About Us

About FGH Security

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.

We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

FGH Benefits and Welfare

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.

Our first and most important value is Look After The Team, our biggest asset is our people.

Just a few of the ways we support our team:

• Instant access to wages: you can draw on up to 50% of earnt salary before payday
• Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
• Discounts in high street retailers, gyms, and more
• Access to financial guidance
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
• Varied deployments across multiple industry sectors
• ACS Accredited
• MIND Employer
• Real Living Wage Employer

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.