Head Door Supervisor - Manchester

FGH Security; Manchester; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Wages on demand

Shift scheduling software

Retail discounts

Financial guidance

Training & progression

ACS Accredited

MIND Employer

Real Living Wage Employer

Job summary

FGH Security in Manchester is seeking a Head Door Supervisor to lead the security team, ensure guest safety, and deliver exceptional service in a busy venue. The role focuses on deploying staff, monitoring targets, and upholding venue policies.

Expect an hourly rate of £17.50 plus holiday pay, full-time shift pattern, and opportunities to develop leadership skills within a values-driven company that prides itself on Keeping People Safe and supporting its team.

Qualifications

• SIA Door Supervision Licence is required.
• 3 years of experience as a Head Door Supervisor.
• Excellent local knowledge.

Responsibilities

• Oversee deployment and service delivery of the security team.
• Monitor venue targets and manage operations.
• Develop the team and supervise incident reporting and risk assessments.
• Liaise with venue management and authorities.
• Deliver briefs and debriefs and maintain policy compliance.

Job description

About The Role

Position:Head Door Supervisor

Hourly Rate:£17.50 plus holiday pay(FGH Group operates a holiday accrual scheme in line with the government guidelines at 12.07%)

Schedule:Full time shift pattern available

At FGH Security we pride ourselves in our core values, they guideeverythingwe do. We are an organisation that believes in "LookingAfter Our Team", "Giving Something Back" and striving to be "Be Great Today, Better Tomorrow".

We are looking for a new Head Door Supervisor who champions our values to join our team Keeping People Safe in Manchester.

As a Head Door Supervisor, you will be responsible for overseeing the deployment and service delivery of the security team, monitoring venue targets, developing your team, and ultimately ensuring customers have a good time.

Requirements:

• SIA Door Supervision Licence.
• 3 years of experience as a Head Door Supervisor.
• Excellent local knowledge.

Your main duties will include:

• Maintaining a safe and positive experience for all guests during their time on site.
• Be responsible for all security personnel, manage operations and working within security plans and venue expectations.
• Support and advise on security plans, risk assessments and incident reports.
• Ensure correct incident, searching and patrol reporting from all members of the security team.
• Carrying out briefs and debriefs.
• Monitoring targets throughout shifts.
• Identifying training needs.
• Liaise with venue management on personnel positions and scheduling of the team.
• Ensure venue policies are being implemented by security personnel
• Attending regular meetings with Operations Managers with suitable updates and proactive management of any issues.
• Build and maintain good relationships with local authorities and emergency services.

About You:

You are a motivated, confident, and effective individual. You will...

• Take pride in a smart appearance with impeccable personal presentation.
• Have excellent interpersonal skills.
• Have excellent communication skills.
• Have excellent customer service skills.
• Have excellent leadership skills.
• Demonstrate the ability to deal with different situations.
• Show maturity and reasoned decision making.

During screening, you must be able to provide evidence of 5 year employment/education history and references in a timely manner upon request.

About Us

About FGH Security

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission isKEEPING PEOPLE SAFEacross multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.

We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

FGH Benefits and Welfare

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.

Our first and most important value is Look After The Team, our biggest asset is our people.

Just a few of the ways we support our team:

• Instant access to wages: you can draw on up to 50% of earnt salary before payday
• Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
• Discounts in high street retailers, gyms, and more
• Access to financial guidance
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
• Varied deployments across multiple industry sectors
• ACS Accredited
• MIND Employer
• Real Living Wage Employer

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.