Luxury Retail Sales Associate & Customer Concierge

Canada Goose; Highgate; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Total Rewards Program

Career growth opportunities

Goose Rewards & ICON Rewards

Donation matching

Paid volunteer time

Job summary

Canada Goose is seeking a Retail Sales Associate in Birmingham to deliver an exceptional customer journey and expert product guidance. You will build lasting client relationships, support personal shopping, and drive store performance in a fast-paced luxury environment.

Ideal candidates bring 2+ years in retail, strong communication, and comfort working with high-end brands. The role offers stable hours, team collaboration, and opportunities to grow within a globally renowned label.

Qualifications

• Minimum 2 years retail experience in a customer-focused environment.
• Proven track record of successful sales and client engagement.
• Experience with luxury lifestyle brands is an asset.
• Ability to stand for long periods and work flexible retail hours.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver a superior customer service journey reflective of Canadian Warmth.
• Advise customers with expert product knowledge.
• Drive store results by meeting personal sales goals and KPIs.
• Create lasting client relationships through brand events and launches.
• Assist with personal shopping appointments and maintain store standards.
• Support teamwork and contribute to a positive store environment.

Skills

Customer service

Sales experience

Luxury brand experience

Communication skills

Teamwork

Multi-tasking

Flexibility

Tools

Microsoft Word

Excel

Job description

Canada Goose is seeking a Retail Sales Associate in Birmingham to deliver an exceptional customer journey and expert product guidance. You will build lasting client relationships, support personal shopping, and drive store performance in a fast-paced luxury environment.

Ideal candidates bring 2+ years in retail, strong communication, and comfort working with high-end brands. The role offers stable hours, team collaboration, and opportunities to grow within a globally renowned label.