Retail Sales Associate (full-time)

Canada Goose; Highgate; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Total Rewards Program

Career growth opportunities

Goose Rewards & ICON Rewards

Donation matching

Paid volunteer time

Job summary

Canada Goose is seeking a Retail Sales Associate in Birmingham to deliver an exceptional customer journey and expert product guidance. You will build lasting client relationships, support personal shopping, and drive store performance in a fast-paced luxury environment.

Ideal candidates bring 2+ years in retail, strong communication, and comfort working with high-end brands. The role offers stable hours, team collaboration, and opportunities to grow within a globally renowned label.

Qualifications

• Minimum 2 years retail experience in a customer-focused environment.
• Proven track record of successful sales and client engagement.
• Experience with luxury lifestyle brands is an asset.
• Ability to stand for long periods and work flexible retail hours.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver a superior customer service journey reflective of Canadian Warmth.
• Advise customers with expert product knowledge.
• Drive store results by meeting personal sales goals and KPIs.
• Create lasting client relationships through brand events and launches.
• Assist with personal shopping appointments and maintain store standards.
• Support teamwork and contribute to a positive store environment.

Skills

Customer service

Sales experience

Luxury brand experience

Communication skills

Teamwork

Multi-tasking

Flexibility

Tools

Microsoft Word

Excel

Job description

Location: Bullring Address: Unit 739 Bullring Moor St Birmingham, Herefordshire B5 4BU United Kingdom Job Title: Retail Sales Associate (full-time)

Canada Goose isn't like anything else. We've built something great, something special - an iconic brand with an inspirational and authentic story. At the heart of it is our promise to empower true exploration of all kinds. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people. Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

What You’ll Do

• Deliver a superior customer service journey reflective of Canadian Warmth.
• Able to advise customers needs though expert product knowledge.
• Demonstrate selling behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories.
• Create and foster lasting client relationships and customer loyalty through consistent engagement around upcoming product launches and brand events.
• Engage and inspire assigned clients by facilitating personal shopping appointments.
• Achieve or exceed personal sales goals and other key performance targets that drive store results.
• Contribute to a positive and productive store environment through teamwork and collaboration.
• Demonstrate curiosity and passion for learning by participating in all educational initiatives and strategies.
• Actively seek feedback to improve performance and foster growth.
• Consistently demonstrate company values and behaviours in all interactions.
• Excellent execution of all operating standards.
• Accurate and efficient use of register systems and store tools in compliance to Canada Goose standards.
• Support in the upkeep of overall physical store maintenance and cleanliness.

Let’s Talk About You

• Minimum of 2 years retail experience, preferably in a customer focused environment.
• Proven track record of successful sales experience.
• Experience working with luxury lifestyle brands is an asset.
• High-volume traffic experience is an asset.
• Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday).
• Time management and multi-tasking skills.
• Ability to work efficiently in a fast-paced and team orientated environment.
• Adaptable to the elements that may impact the overall customer experience.
• Excellent communication and interpersonal skills.
• Self-motivated, able to work independently and know when to seek guidance.
• Basic skills in Microsoft Office; specifically, Word and Excel are an asset.
• Proficiency in another language is an asset.

What’s in it For You

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

At Canada Goose, we believe that belonging goes beyond mere inclusion. It’s about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it’s the key to unlocking our collective potential, taking us further together.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

At Canada Goose, you’ll find purpose in keeping the planet cold and the people on it warm. As part of our team, you’ll embrace your inherent responsibility to give back, protect our environment, and make a meaningful impact—all while experiencing that unique ‘Canadian Warmth’ that defines our culture.

Canada Goose isn't like anything else. We’ve built something great, something special – an iconic brand with an inspirational and authentic story. Here, opportunities are everywhere – to try something new, to learn, to do meaningful and impactful work, and they’re yours for the taking.

We embrace diversity in all its forms and definition and strive to remove barriers to create an inclusive culture and equitable workplace where everyone can live authentically, every day and in every situation.