Luxury Retail Lead: Elevate Customer Experience & Growth

Canada Goose; England; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive and competitive Total Rewards Program

Opportunities for career growth

Recognition program: Goose Rewards & ICON Rewards

Job summary

Canada Goose is seeking a dedicated leader for their store in Birmingham, focusing on delivering exceptional customer experiences and coaching a skilled team. The ideal candidate will have 2 to 3 years of leadership experience, preferably in luxury retail, and a passion for guest engagement.

This role offers comprehensive benefits, career growth opportunities, and a collaborative culture. Successful candidates will thrive in a fast-paced environment while maintaining a focus on performance metrics and customer satisfaction.

Qualifications

• 2 to 3 years of leadership experience in a related industry.
• Experience working with luxury lifestyle brands is an asset.
• Strong time management and organizational skills.

Responsibilities

• Deliver and model a superior customer service journey.
• Teach, coach, and demonstrate service and selling behaviours.
• Achieve or exceed sales targets, including top and bottom-line results.

Skills

Leadership experience

Guest experience management

Analytical skills

Time management

Education

Bachelor’s degree in a related field

Tools

Guest relationship management tools

Job description

Canada Goose is seeking a dedicated leader for their store in Birmingham, focusing on delivering exceptional customer experiences and coaching a skilled team. The ideal candidate will have 2 to 3 years of leadership experience, preferably in luxury retail, and a passion for guest engagement.

This role offers comprehensive benefits, career growth opportunities, and a collaborative culture. Successful candidates will thrive in a fast-paced environment while maintaining a focus on performance metrics and customer satisfaction.