Luxury Retail Sales Associate — Clienteling & Service

Longchamp; Newcastle upon Tyne; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Monthly and annual performance bonuses

Enhanced pension contribution

Generous holiday allowance

Private health cover after qualifying

Job summary

Longchamp is seeking a Sales Associate for the Newcastle Fenwicks boutique. You will deliver exceptional, personalized service to clients, advise on product selections, and contribute to achieving sales and clienteling goals in a luxury retail setting.

Ideal candidates have at least 1 year in premium retail, strong communication skills, and a passion for fashion. The role includes weekends, evenings, and holidays, with bonuses and staff discounts across the Longchamp brand.

Qualifications

• Minimum 1 year of experience in retail, preferably luxury or premium.
• Fluent in English; additional languages a plus.
• Strong interpersonal and communication skills are essential.
• Passion for fashion and customer service drives performance.

Responsibilities

• Welcoming and advising customers with a warm, personalized approach.
• Contributing to sales through product knowledge and upselling.
• Building long-term client relationships with follow-up.
• Managing returns and exchanges in line with policies.
• Ensuring product presentation adheres to visual guidelines.
• Restocking and stock management to support boutique operations.
• Handling checkout operations with accuracy and efficiency.

Skills

Interpersonal skills

Communication skills

Passion for fashion

Retail experience

Customer service

Tools

POS system

MS Office

Job description

Longchamp is seeking a Sales Associate for the Newcastle Fenwicks boutique. You will deliver exceptional, personalized service to clients, advise on product selections, and contribute to achieving sales and clienteling goals in a luxury retail setting.

Ideal candidates have at least 1 year in premium retail, strong communication skills, and a passion for fashion. The role includes weekends, evenings, and holidays, with bonuses and staff discounts across the Longchamp brand.