Sales Associate - Fenwicks Newcastle

Longchamp; Newcastle upon Tyne; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Monthly and annual performance bonuses

Enhanced pension contribution

Generous holiday allowance

Private health cover after qualifying

Job summary

Longchamp is seeking a Sales Associate for the Newcastle Fenwicks boutique. You will deliver exceptional, personalized service to clients, advise on product selections, and contribute to achieving sales and clienteling goals in a luxury retail setting.

Ideal candidates have at least 1 year in premium retail, strong communication skills, and a passion for fashion. The role includes weekends, evenings, and holidays, with bonuses and staff discounts across the Longchamp brand.

Qualifications

• Minimum 1 year of experience in retail, preferably luxury or premium.
• Fluent in English; additional languages a plus.
• Strong interpersonal and communication skills are essential.
• Passion for fashion and customer service drives performance.

Responsibilities

• Welcoming and advising customers with a warm, personalized approach.
• Contributing to sales through product knowledge and upselling.
• Building long-term client relationships with follow-up.
• Managing returns and exchanges in line with policies.
• Ensuring product presentation adheres to visual guidelines.
• Restocking and stock management to support boutique operations.
• Handling checkout operations with accuracy and efficiency.

Skills

Interpersonal skills

Communication skills

Passion for fashion

Retail experience

Customer service

Tools

POS system

MS Office

Job description

Job Description

Title: Sales Associate - Newcastle Fenwicks - Fulltime

Reports To: Store Manager/ Concession Manager

Company Overview

Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.

As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service.

Values & Culture

Longchamp embraces five core values:

• Elegance – Providing a refined and polished customer experience
• Authenticity – Acting with honesty and professionalism
• Creativity – Encouraging innovation and fresh thinking
• Quality – Striving for excellence in service and product
• Sustainability – Committing to thoughtful, responsible business practices

Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail.

Job Purpose

To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards.

Key Responsibilities

Customer Service & Sales

• Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs.
• Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives.
• Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up.
• Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies.

Product & Brand Knowledge

• Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage
• Communicate brand stories and product features with confidence and clarity
• Stay updated on new arrivals, seasonal launches, and promotional activities

Boutique Operations

• Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines.
• Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy
• Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture

Skills & Qualifications

• Minimum 1 year of experience in retail, preferably luxury or premium
• Strong interpersonal and communication skills
• POS system knowledge and basic MS Office familiarity
• Fluent in English (additional languages preferred)
• Passion for fashion, customer service, and luxury brands

Person Specification

• Outgoing, polished, and professional demeanour
• Service-driven and problem solving
• Team player with a proactive attitude
• Detail-oriented, punctual, and dependable
• Organized, and able to prioritize daily tasks
• Flexible with scheduling including weekends, evenings, and holidays

Key Performance Indicators (KPIs)

• Personal sales revenue
• Conversion rate (footfall to sales)
• Average transaction value (ATV) and Units per Transaction (UPT)
• Client satisfaction feedback and mystery shopper results
• CRM entry completion and data quality
• Visual merchandising compliance

Benefits

• Competitive salary
• Monthly and annual performance bonuses
• Enhanced pension contribution
• Generous holiday allowance after qualifying period
• Private health cover after qualifying period
• Enhanced Maternity, Paternity and adoption pay
• Staff discount

Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.