Luxury Retail Operations Lead - Inventory, Service & Compliance

Hermès International S.A.; York and North Yorkshire; On-site; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Commission and bonus incentives

Medical, Dental, Vision

Life Insurance and Disability

Paid time off and holidays

401(k) and Roth Retirement plan

Job summary

Hermès of Paris in Manhasset seeks an Operations Manager to oversee inventory control, housekeeping, maintenance and selling service associates, ensuring adherence to P&L budgets and company policies in a luxury retail environment.

You will lead shipping and receiving, supervise staff, coordinate IT and vendor relations, manage scheduling and training, and partner with leadership to drive operational efficiency and growth.

Qualifications

• 5+ years of retail management experience in a similar role.
• Experience in a luxury environment preferred.
• Proficient shipping and receiving experience.
• Excellent computer skills and MS Office proficiency.
• Strong POS and phone systems knowledge.

Responsibilities

• Oversee shipping and receiving; ensure timely merchandise movement and adherence to procedures.
• Manage inventory control and back-of-house operations; conduct cycle counts and stock reconciliations.
• Lead budgeting discussions; monitor expenses across selling supplies, maintenance, and services.
• Train staff; ensure compliance with operational policies and procedures.
• Coordinate with vendors and IT to maintain store systems and facilities.

Skills

Retail management

Leadership

Staff training

Communication

MS Excel

MS Word

PowerPoint

POS systems

Phone systems

Education

Bachelor’s degree in a related field

Tools

MS Excel

PowerPoint

MS Word

Job description

Hermès of Paris in Manhasset seeks an Operations Manager to oversee inventory control, housekeeping, maintenance and selling service associates, ensuring adherence to P&L budgets and company policies in a luxury retail environment.

You will lead shipping and receiving, supervise staff, coordinate IT and vendor relations, manage scheduling and training, and partner with leadership to drive operational efficiency and growth.