Field-Based Luxury Beauty Regional Manager – London & South

Hermès; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Hermès is seeking a field-based Retail Operations leader to drive targets across luxury beauty stores in the Greater London region. You will set staffing, stock and productivity targets, implement launches, and optimise merchandising to uphold the brand's highest standards.

You will recruit and develop a strong regional team, review performance, and collaborate with agencies and the Head of Retail on training and brand events. Regular travel to London Head Office is required.

Qualifications

• Degree or industry qualification in luxury retail.
• 3–5 years luxury beauty retail management experience.
• Strong retail principles and practice knowledge.
• Affinity with luxury goods.

Responsibilities

• Set targets for each counter and monitor budget adherence.
• Prepare and monitor business plans for all doors.
• Lead launch and promotional activity at store level.
• Manage staffing agencies and staffing budgets.
• Coach teams to deliver exceptional customer service as a Hermès Ambassador.
• Travel region regularly, including London Head Office visits.
• Ensure counters follow Hermès selling methods and grooming standards.

Skills

Retail management

KPI tracking

Staff recruitment

Negotiation skills

Training

Leadership

Education

Degree

Luxury beauty qualification

Tools

MS Office

PowerPoint

Job description

Hermès is seeking a field-based Retail Operations leader to drive targets across luxury beauty stores in the Greater London region. You will set staffing, stock and productivity targets, implement launches, and optimise merchandising to uphold the brand's highest standards.

You will recruit and develop a strong regional team, review performance, and collaborate with agencies and the Head of Retail on training and brand events. Regular travel to London Head Office is required.