Luxury Retail Director: UHNW Clienteling & Flagship Leadership

Asprey; Greater London; On-site; GBP 80,000 - 120,000; Full time

Job summary

Asprey in London is looking for an exceptional Retail Director to lead the performance of its London stores. This role involves managing retail operations, driving profitable growth, and ensuring world-class customer experiences.

The ideal candidate should have over 10 years of luxury retail management experience, with a proven track record in managing high-value product categories and UHNW clientele. This position offers the opportunity to collaborate with a high-performing team aligned to Asprey's luxury heritage.

Qualifications

• Experienced luxury retailer with significant senior management experience.
• Proven track record in sales generation and managing achievement of sales results.
• Demonstrated ability to develop new opportunities and maintain long-term client relationships.

Responsibilities

• Leading a multi-year commercial strategy for both London locations.
• Delivering ambitious revenue targets and optimising margins.
• Championing the luxury customer journey and ensuring impeccable service standards.
• Inspiring and developing high-performing teams.
• Owning full P&L accountability and driving financial performance.

Skills

Persuading and influencing

Commercial thinking and strategic acumen

Leadership and coaching

Customer focus and UHNW client relationship management

Communication

Drive for excellence and brand stewardship

Change leadership & transformation capability

Discretion, diplomacy, and gravitas

Luxury service excellence and emotional intelligence

Education

Gem-A qualification or equivalent

10+ years of luxury retail management experience

Job description

Asprey in London is looking for an exceptional Retail Director to lead the performance of its London stores. This role involves managing retail operations, driving profitable growth, and ensuring world-class customer experiences.

The ideal candidate should have over 10 years of luxury retail management experience, with a proven track record in managing high-value product categories and UHNW clientele. This position offers the opportunity to collaborate with a high-performing team aligned to Asprey's luxury heritage.