High-End Luxury Boutique Lead for UHNW Clients

PRADA; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

PRADA in London’s Harrods is seeking an In-Store High-End Manager to lead the High-End categories, including Fine Jewellery, High Jewellery, Made-to-Measure, and other high-value pieces. You will personally close strategic transactions, elevate team capabilities, and build a robust UHNW clientbase and pipeline.

You will drive strategy, CRM usage, and bespoke client journeys while partnering with Regional Merchandising to optimise assortment and stock visibility.

Qualifications

• Proven experience in luxury retail with exposure to High-End, Fine Jewellery, Made-to-Measure, or bespoke categories.
• Demonstrated success in managing and closing high-value transactions.
• Strong commercial acumen with a strategic and entrepreneurial mindset.
• Exceptional clienteling and relationship-building skills with Ultra-High-Net-Worth clientele.
• Ability to manage complex, long sales cycles with discretion, precision, and professionalism.
• Strong leadership presence with the ability to coach, influence, and inspire others.
• Highly organised, detail-oriented, and comfortable working across functions and stakeholders.

Responsibilities

• Own and drive the High-End strategy within the boutique, ensuring strong visibility, desirability, and commercial performance across all high-value categories.
• Introduce and elevate High-End collections in store, ensuring Client Advisors are confident, knowledgeable, and proactive in presenting them.
• Personally lead and close exceptional transactions, acting as a key closer for strategic opportunities.
• Build, monitor, and convert a robust High-End sales pipeline.
• Identify cross-category opportunities to maximise transaction value and long-term client contribution.
• Monitor, analyse, and track key performance indicators to inform business decisions.
• Identify, recruit, and develop High-Potential and UHNW clients.
• Define and execute targeted prospecting strategies through local networks, referrals, and curated events.
• Strengthen and elevate existing VIC portfolios towards deeper High-End engagement.
• Ensure strategic and consistent use of CRM tools to track opportunities, nurture long-term relationships, and monitor client evolution.
• Design and deliver bespoke client journeys aligned with High-End positioning and brand standards.
• Partner closely with Regional Merchandising to ensure optimal assortment, stock visibility, and strategic product focus.
• Oversee the full lifecycle of Special Orders across all categories, including Ready-to-Wear, Leather Goods, Exotics, Made-to-Measure, and Fine and High Jewellery.
• Collaborate closely with the MTM Manager and Jewellery Manager to ensure technical accuracy, bespoke excellence, and flawless execution.
• Monitor the origin of Special Orders to identify key business drivers.
• Elevate each Special Order into a strategic High-End opportunity through cross-selling and personalised storytelling.
• Foster a High-End mindset within the team, building confidence in presenting and negotiating high-value pieces.
• Share best practices and support continuous improvement in High-End performance standards.
• Support the planning and execution of boutique-level High-End events and private appointments.
• Maximise event conversion through structured and thoughtful follow-up plans.
• Position the boutique as a recognised High-End destination within the local market.

Skills

Luxury Retail

High-End Sales

Clienteling

Lead by Example

CRM & Relationship Building

Job description

PRADA in London’s Harrods is seeking an In-Store High-End Manager to lead the High-End categories, including Fine Jewellery, High Jewellery, Made-to-Measure, and other high-value pieces. You will personally close strategic transactions, elevate team capabilities, and build a robust UHNW clientbase and pipeline.

You will drive strategy, CRM usage, and bespoke client journeys while partnering with Regional Merchandising to optimise assortment and stock visibility.