Luxury Retail Deputy Manager: Elevate Client Experience

Thewosgroup; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Enjoy your Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

Watches of Switzerland Group in the United Kingdom seeks a Deputy Manager to inspire and develop a high performing showroom team. You will motivate staff, nurture client relationships and drive sales while upholding the brand’s luxury standards.

You will act as an ambassador for the label, using entrepreneurial energy to grow the business, recruit and train team members, and ensure exceptional client experiences across all interactions.

Qualifications

• Experience in guiding, mentoring and developing a high performing team.
• Proven track record in retail management, ideally luxury.
• Commercially aware with an entrepreneurial approach.
• People, sales and client focus delivering exceptional experiences.
• Inspirational role model with passion for our products.
• Experience in recruitment, performance management and training.

Responsibilities

• Lead, motivate and develop a high performing showroom team to deliver exceptional client experiences.
• Support Showroom Manager by driving business growth and coaching staff.
• Build strong client relationships that extend beyond a single sale.
• Uphold the brand’s luxury standards and represent Watches of Switzerland Group ethos.

Skills

Retail management

People development

Client relationship building

Entrepreneurial mindset

Brand ambassador

Recruitment & training

Job description

Watches of Switzerland Group in the United Kingdom seeks a Deputy Manager to inspire and develop a high performing showroom team. You will motivate staff, nurture client relationships and drive sales while upholding the brand’s luxury standards.

You will act as an ambassador for the label, using entrepreneurial energy to grow the business, recruit and train team members, and ensure exceptional client experiences across all interactions.