Luxury Retail Dept. Manager — Lead Exceptional Service

BoF Careers; Bicester; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Employee discount

Exclusive sample sales access

Executive coaching on-demand

Job summary

Tory Burch is seeking a Store Leader in the United Kingdom to drive exceptional customer experiences in a dynamic luxury environment. You will lead by example, coach the sales team, and ensure top-notch product knowledge and service.

The role emphasizes transforming customer journeys, maintaining brand standards, and collaborating with store leadership to achieve sales goals. You will benefit from a generous employee discount, access to exclusive sample sales, and on-demand executive coaching as

Responsibilities

• Lead by example and model behavior reflecting the company's core values
• Appropriately manage conflict and own your part in the team dynamic
• Act as Transformational Leader of the Floor and motivate the team to hit sales plans and personal goals
• Ensure high level of customer service through extensive product knowledge and ownership
• Partner with the GM/AGM to ensure effective store communications and execution of value-add meetings
• Contribute to a positive, fun, professional and productive atmosphere
• Create an environment delivering transformational customer experiences
• Provide consistent training and coaching to sales associates
• Own the customer journey in your boutique and develop productive relationships
• Demonstrate strong selling skills and drive repeat business
• Lead the team to maximize sales through proactive customer outreach
• Maintain a One Company approach to charges, returns and related processes

Job description

Tory Burch is seeking a Store Leader in the United Kingdom to drive exceptional customer experiences in a dynamic luxury environment. You will lead by example, coach the sales team, and ensure top-notch product knowledge and service.

The role emphasizes transforming customer journeys, maintaining brand standards, and collaborating with store leadership to achieve sales goals. You will benefit from a generous employee discount, access to exclusive sample sales, and on-demand executive coaching as