Luxury Retail Team Lead: Elevate Customer Experience

Burberry; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading luxury fashion brand in London seeks a Future Team Manager for its Department Stores. The role involves supervising the sales team to enhance customer experiences and achieve sales goals. Responsibilities include coaching team members, resolving complex customer issues, and collaborating with management on performance reviews. Ideal candidates will have 4-5 years of retail supervisory experience and the ability to handle customer service challenges effectively. A focus on delivering the Burberry Experience is key.

Qualifications

• 4-5 years previous supervisory or management experience in retail sales.
• Possess a thorough understanding of company policies and procedures.
• Able to work effectively with a team and have good communication skills.

Responsibilities

• Lead client advisors to improve selling skills and achieve sales goals.
• Drive partnership between client advisors and support teams.
• Resolve complex customer issues and elevate to management when necessary.

Skills

Advanced knowledge of POS system

Ability to handle complex customer service issues

Use of fluent and professional dialogue

Experience with Apple mobile devices

Retail supervisory experience

Job description

A leading luxury fashion brand in London seeks a Future Team Manager for its Department Stores. The role involves supervising the sales team to enhance customer experiences and achieve sales goals. Responsibilities include coaching team members, resolving complex customer issues, and collaborating with management on performance reviews. Ideal candidates will have 4-5 years of retail supervisory experience and the ability to handle customer service challenges effectively. A focus on delivering the Burberry Experience is key.