Luxury Retail Client Services & E‑Commerce Concierge

Dover Street Market (International) Limited; City Of London; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Staff discount

Clothing allowance

Seasonal sale access

Food & drink discount on site

Cycle to work

Employee Assistance Programme

28 days holiday

Job summary

Dover Street Market is seeking a proactive Client Services Assistant to join our team. This varied role spans client services, e-commerce fulfilment and front‑of‑house support across the store and the DSM E‑Shop, ensuring every client has a seamless experience from enquiry to delivery and aftercare.

You will be the first face visitors meet at the Concierge Desk and at head office, handling enquiries by phone, email and social media, assisting with stock checks, order tracking, packing and

Qualifications

• Strong written and verbal communication skills.
• Highly organised with detail orientation.
• Able to multitask in a fast-paced environment.

Responsibilities

• Delivering exceptional client service as a first point of contact in person, at the Concierge Desk and by phone, email and social media.
• Assisting with product information, stock availability checks and sales enquiries.
• Supporting E-SHOP clients with order tracking, delivery queries, returns, exchanges and complaints.
• Picking, packing and dispatching online orders accurately and in line with DSM guidelines, working with Stock Control to maintain stock integrity.
• Booking and packing local and international shipments, including customs paperwork, and tracking.
• Logging client data accurately and helping with daily reports and appointment bookings.
• Providing concierge and reception cover, handling post and deliveries, and supporting events and general administration as needed.

Skills

Communication skills

Organisational skills

Customer service

Multitasking

Team player

Job description

Dover Street Market is seeking a proactive Client Services Assistant to join our team. This varied role spans client services, e-commerce fulfilment and front‑of‑house support across the store and the DSM E‑Shop, ensuring every client has a seamless experience from enquiry to delivery and aftercare.

You will be the first face visitors meet at the Concierge Desk and at head office, handling enquiries by phone, email and social media, assisting with stock checks, order tracking, packing and