Client Services Assistant

Dover Street Market; City Of London; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Staff discount

Clothing allowance

Seasonal sale access

Food & drink discount on site

Cycle to work

Employee Assistance Programme

28 days holiday

Job summary

Dover Street Market is seeking a proactive Client Services Assistant to join our team. This varied role spans client services, e-commerce fulfilment and front‑of‑house support across the store and the DSM E‑Shop, ensuring every client has a seamless experience from enquiry to delivery and aftercare.

You will be the first face visitors meet at the Concierge Desk and at head office, handling enquiries by phone, email and social media, assisting with stock checks, order tracking, packing and

Qualifications

• Strong written and verbal communication skills.
• Highly organised with detail orientation.
• Able to multitask in a fast-paced environment.

Responsibilities

• Delivering exceptional client service as a first point of contact in person, at the Concierge Desk and by phone, email and social media.
• Assisting with product information, stock availability checks and sales enquiries.
• Supporting E-SHOP clients with order tracking, delivery queries, returns, exchanges and complaints.
• Picking, packing and dispatching online orders accurately and in line with DSM guidelines, working with Stock Control to maintain stock integrity.
• Booking and packing local and international shipments, including customs paperwork, and tracking.
• Logging client data accurately and helping with daily reports and appointment bookings.
• Providing concierge and reception cover, handling post and deliveries, and supporting events and general administration as needed.

Skills

Communication skills

Organisational skills

Customer service

Multitasking

Team player

Job description

Dover Street Market is looking for a proactive, detail-oriented Client Services Assistant to join our team. This is a varied role spanning client services, e-commerce fulfilment and front-of-house support across the store and the E-SHOP.

You will help make sure every client has a seamless experience, from their first enquiry or visit through to order delivery and aftercare. You will also be one of the first faces visitors meet, at the Concierge Desk and at head office. It is an excellent opportunity to gain broad commercial experience in a fast-paced luxury retail environment.

Key responsibilities

• Delivering exceptional client service as a first point of contact, in person at the Concierge Desk and front door, and by phone, email and social media
  
• Assisting with product information, stock availability checks and sales enquiries
  
• Supporting E-SHOP clients with order tracking, delivery queries, returns, exchanges and complaints
  
• Picking, packing and dispatching online orders accurately and in line with DSM guidelines, working with Stock Control to maintain stock integrity
  
• Booking and packing local and international shipments, including customs paperwork, and tracking
  
• Logging client data accurately and helping with daily reports and appointment bookings
  
• Providing concierge and reception cover, handling post and deliveries, and supporting events and general administration as needed
  

The ideal candidate

• Motivated, confident and proactive, with a warm, professional manner with clients
  
• Excellent written and verbal communication skills
  
• Highly organised, with a keen eye for detail and the ability to multitask in a fast-paced environment
  
• Works well independently and as part of a team, with good timekeeping and flexibility to work different shifts
  
• Comfortable learning new systems and working in a stockroom fulfilment environment, including light picking and packing
  
• A genuine interest in fashion, retail and the client experience; previous retail, customer service or ecommerce experience is a plus but not essential
  

What You Can Expect

Staff discount at Dover Street Market up to 60% off

A generous clothing allowance

Access to seasonal sales at Dover Street Market up to 90% off

50% discount off all on site food & drink at Rose Bakery

Cycle to work scheme

Employee Assistance Programme

28 days holiday inclusive of Bank Holidays

Equal Opportunity

We celebrate the diversity of our workforce, which makes us unique, creative, and connected. As an equal opportunity employer, we ensure fair treatment for all candidates and employees. We welcome people from all walks of life and strive to make everyone feel they belong. We regularly review our recruitment and onboarding processes to be as inclusive as possible. We respect everyone’s stories and celebrate our differences