Luxury Retail Assistant - Progression + Discount

Flannels Group; Liverpool; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Staff discount across Frasers Group

Training and development

Premium environment

Career progression

Job summary

Flannels is seeking a Sales Assistant to be the face of luxury retail on the shop floor in Liverpool. You’ll welcome customers, style with intent, stay on top of the latest collections, and bring promotions to life while handling transactions with accuracy.

You’ll work in a premium environment designed to inspire both customers and colleagues, with in-store induction, development pathways, and nationally recognised qualifications to support your growth within Flannels and the Frasers Group.

Qualifications

• Confidence, energy, and a drive to deliver.
• Strong communication and people skills.
• A genuine passion for customer service done well.
• A team-first mindset and a love for fast-paced retail.
• Reliability, flexibility, and a willingness to roll with change.
• A real interest in designer and contemporary fashion.

Responsibilities

• Welcome every customer like they're walking into somewhere special, because they are.
• Ask the right questions, listen properly, and style with intent.
• Stay sharp on collections, brands, and trends so your recommendations land.
• Bring promotions, loyalty perks, and the little extras to life.
• Handle transactions with accuracy and confidence.
• Keep the shop floor looking flawless. Presentation is non-negotiable.
• Get the store trade-ready every morning through replenishment and prep.
• Spot the opportunity for an add-on or a smarter alternative, naturally.
• Deliver service that's consistent, considered, and unmistakably Flannels.

Skills

Customer service

Communication

Teamwork

Reliability

Fashion interest

Flexibility

Job description

Flannels is seeking a Sales Assistant to be the face of luxury retail on the shop floor in Liverpool. You’ll welcome customers, style with intent, stay on top of the latest collections, and bring promotions to life while handling transactions with accuracy.

You’ll work in a premium environment designed to inspire both customers and colleagues, with in-store induction, development pathways, and nationally recognised qualifications to support your growth within Flannels and the Frasers Group.