Luxury Fashion Sales Assistant - Growth & Perks

Frasers Group; West Kirby; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Staff discount across the FrasersGroup

Training and development

Career progression opportunities

Job summary

Flannels, part of the Frasers Group, is seeking a Sales Assistant to welcome customers with luxury-focused service and fashion expertise. You will help select looks, explain promotions, and maintain a polished store environment from open to close.

Progression pathways, in-store induction, and nationally recognised qualifications are available to support growth within Flannels and the Frasers Group.

Qualifications

• Strong communication and people skills.
• A genuine passion for customer service.
• A team-first mindset and a love for fast-paced retail.
• Reliability, flexibility and adaptability to change.

Responsibilities

• Welcome every customer like they're walking into somewhere special.
• Ask the right questions, listen properly, and style with intent.
• Stay sharp on collections, brands, and trends to land recommendations.
• Bring promotions, loyalty perks, and extras to life.
• Handle transactions with accuracy and confidence.
• Keep the shop floor looking flawless; presentation matters.
• Support replenishment and prep to get the shop ready each morning.
• Identify opportunities for add-ons or smarter alternatives.
• Deliver service that is consistent, considered, and luxury.
• Follow policies and procedures to maintain high standards.

Skills

Customer service

Communication

Retail knowledge

Team player

Flexibility

Job description

Flannels, part of the Frasers Group, is seeking a Sales Assistant to welcome customers with luxury-focused service and fashion expertise. You will help select looks, explain promotions, and maintain a polished store environment from open to close.

Progression pathways, in-store induction, and nationally recognised qualifications are available to support growth within Flannels and the Frasers Group.