Luxury Fashion Sales Associate | Fast Growth & Perks

Flannels Group; Cambridge; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Staff discount across Frasers Group

Training and development

Job summary

Flannels is seeking a Sales Assistant to be the face of luxury retail, delivering personal, polished, and premium service from the moment customers enter. You’ll welcome, style, and assist with purchases, while maintaining impeccable store presentation and showcasing the brand’s premium experience.

You’ll join a team committed to training, development, and growth within Frasers Group, with opportunities to progress as you master product knowledge and customer service excellence.

Qualifications

• Confidence, energy, and a drive to deliver.
• Strong communication and people skills.
• Genuine passion for customer service.
• Team-first mindset and love for fast-paced retail.
• Reliability, flexibility, and willingness to change.
• Real interest in designer and contemporary fashion.

Responsibilities

• Welcome every customer like they're walking into somewhere special.
• Ask the right questions, listen properly, and style with intent.
• Stay sharp on collections, brands, and trends so your recommendations land.
• Bring promotions, loyalty perks, and the little extras to life.
• Handle transactions with accuracy and confidence.
• Keep the shop floor looking flawless. Presentation is non-negotiable.
• Get the store trade-ready every morning through replenishment and prep.
• Spot the opportunity for an add-on or a smarter alternative, naturally.
• Deliver service that's consistent, considered, and unmistakably Flannels.
• Follow our policies and procedures. They're what keep the standard high.

Skills

Customer service

Communication

Team player

Retail

Flexibility

Fashion interest

Job description

Flannels is seeking a Sales Assistant to be the face of luxury retail, delivering personal, polished, and premium service from the moment customers enter. You’ll welcome, style, and assist with purchases, while maintaining impeccable store presentation and showcasing the brand’s premium experience.

You’ll join a team committed to training, development, and growth within Frasers Group, with opportunities to progress as you master product knowledge and customer service excellence.