Luxury Retail Assistant Manager: VIP Client Experience Lead

Zachary Daniels; Urmston; On-site; GBP 45,000 - 50,000; Full time

Job summary

Zachary Daniels in Manchester is recruiting for an Assistant Manager / Deputy Manager in a leading luxury fashion house. The role centers on leadership, driving exceptional client experiences and delivering strong commercial results in a high-end environment.

You will manage CRM, clienteling, VIP/UHNW relationships, and coach a team to deliver standout service, while supporting recruitment, training and event activity. The position is based in Manchester with a competitive package.

Qualifications

• Experience leading luxury retail teams with a track record of commercial results.
• Strong CRM, clienteling and VIP/UHNW relationship management.
• Leadership experience enabling coaching, recruitment and development.

Responsibilities

• Lead, coach and motivate the team to meet and exceed sales targets.
• Drive CRM, clienteling, appointments and repeat business.
• Build strong relationships with VIP/UHNW clients and manage store KPIs.
• Coach on selling techniques, client experience, and VIP events.
• Support recruitment, training and ongoing team development.

Skills

Leadership

Luxury retail experience

CRM & clienteling

VIP/UHNW client relationships

Sales target achievement

Coaching & development

Tools

CRM software

Job description

Zachary Daniels in Manchester is recruiting for an Assistant Manager / Deputy Manager in a leading luxury fashion house. The role centers on leadership, driving exceptional client experiences and delivering strong commercial results in a high-end environment.

You will manage CRM, clienteling, VIP/UHNW relationships, and coach a team to deliver standout service, while supporting recruitment, training and event activity. The position is based in Manchester with a competitive package.