Luxury Front-of-House Lead – Appointments & VIP Service

Zachary Daniels Recruitment; Greater London; Vor Ort; GBP 54.000 - 66.000; Vollzeit

Zusammenfassung

Zachary Daniels Recruitment is seeking an Appointment & Client Experience Manager in London to lead a premium client journey from arrival to departure, coordinating the Host team and ensuring every appointment is meticulously prepared.

The role requires experience in luxury environments, handling HNW/UHNW clients, and a polished, discreet approach to maintain the highest service standards in a fast-paced, high-profile setting.

Qualifikationen

• Experience in luxury, premium hospitality or high-end retail.
• Experience with HNW/UHNW clients.
• Ability to lead a client-facing team.
• Strong organizational and communication skills.
• Polished, professional manner and discretion.

Aufgaben

• Coordinate the smooth movement and flow of clients throughout the environment.
• Manage and coordinate the Host/front-of-house team.
• Ensure appointments, client desks and service areas are fully prepared.
• Liaise with client-facing teams to ensure everyone is briefed ahead of appointments.
• Manage schedules, staff allocation and daily client activity.
• Support VIP and high-profile client visits and events.
• Maintain exceptional presentation and service standards.
• Anticipate client requirements and resolve issues quickly and discreetly.
• Use Excel and internal systems to manage schedules and information.
• Support and develop the Host team to deliver consistently exceptional service.

Kenntnisse

Client coordination

Team leadership

Hospitality excellence

Attention to detail

Communication

Discretion

Excel

Multitasking

Tools

Excel

Jobbeschreibung

Zachary Daniels Recruitment is seeking an Appointment & Client Experience Manager in London to lead a premium client journey from arrival to departure, coordinating the Host team and ensuring every appointment is meticulously prepared.

The role requires experience in luxury environments, handling HNW/UHNW clients, and a polished, discreet approach to maintain the highest service standards in a fast-paced, high-profile setting.