Luxury Retail Assistant – 5-Star Service & Flex Hours

Firmdale Hotels; Greater London; Híbrido; GBP 28.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Cash Plan

Staff discounts

Complimentary meals on shift

Employee discounts at Design Hotels

Descripción de la vacante

Firmdale Hotels in Ham Yard, London is seeking a Retail Assistant for our Kit Kemp store. You will greet clients and deliver a genuine 5-star experience while upholding the Kit Kemp philosophy of British craftsmanship and impeccable presentation.

Join a passionate team, working Tue–Sat with seasonal flexibility and a benefits package including Health Cash Plan, staff discounts, and meals on shift. This role offers progression within a luxury retail hospitality setting.

Formación

• Experience in luxury retail or design environment preferred.
• Strong communication and customer service skills.
• Ambassador for Kit Kemp brand with attention to detail.

Responsabilidades

• Deliver a warm, intuitive, 5-star customer experience.
• Demonstrate knowledge across Store Kit Kemp categories (furniture, home accessories, art, gifting, dining, fragrance, bath & body).
• Drive retail performance by recommending products and supporting sales targets.
• Manage furniture consultation bookings with Head Office and prepare for appointments.
• Coordinate with Head Office for stock checks and replenishment.
• Coordinate with Ham Yard Hotel team to fulfil guest orders.
• Maintain cleanliness, presentation, and organisation on shop floor and stock areas.
• Respond to customer enquiries by phone and email.
• Support Retail and Creative teams with stock management and ad hoc duties.

Conocimientos

Luxury retail

Customer service

Brand ambassador

Attention to detail

Organisational skills

Time management

Complaint handling

Proactive attitude

Multitasking

Independent work

Safety awareness

Herramientas

Head Office coordination

Descripción del empleo

Firmdale Hotels in Ham Yard, London is seeking a Retail Assistant for our Kit Kemp store. You will greet clients and deliver a genuine 5-star experience while upholding the Kit Kemp philosophy of British craftsmanship and impeccable presentation.

Join a passionate team, working Tue–Sat with seasonal flexibility and a benefits package including Health Cash Plan, staff discounts, and meals on shift. This role offers progression within a luxury retail hospitality setting.