Shop Kit Kemp Retail Assistant

Firmdale Hotels; Greater London; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Wagestream access

Health cash plan

Cinema discounts

Gym membership

Free meals on shift

Referral bonus

Flexible scheduling

Dry cleaning discount

Holiday allowance

Season ticket loan

English lessons

Team events

Cycle to work

Volunteer day

Staff discounts

Job summary

Firmdale Hotels in London is seeking a passionate Retail Assistant for the Shop Kit Kemp store at Ham Yard. You will greet clients, deliver a 5-star service and champion British craftsmanship with an eye for detail in a luxury retail setting.

Role requires experience in premium customer service, ability to work Tue-Sat, and flexibility for seasonal events; full-time 40 hours per week, with 9:45am–6:15pm shifts and occasional late-night shopping events.

Qualifications

• Experience within a luxury retail, design or interiors environment would be an advantage.
• Strong customer service and communication skills to provide an exceptional customer experience.
• A brand champion who believes wholeheartedly in the uniqueness of the Kit Kemp brand and products.
• Attention to detail for accurate stock management, inventory control and shop floor presentation.
• Strong organisational and time management skills for handling customer queries and sales targets.
• Ability to handle customer feedback and complaints professionally, with a solution-oriented approach.
• Natural multi-tasker with a can-do, flexible attitude and positive energy.
• Excellent interpersonal skills and the ability to work effectively without constant supervision.
• Your professionalism and proactive attitude will reflect the 5-star standards of the brand.
• Knowledge of health and safety standards and a commitment to maintaining a safe work environment.

Responsibilities

• Deliver a warm, intuitive and seamless 5-star customer experience ensuring every customer feels welcomed, cared for and well-informed.
• Demonstrate exceptional knowledge of all Shop Kit Kemp retail categories, including furniture, home accessories, art, gifting, dining, fragrance and bath & body, as well as customisation services and customer in-store events.
• Actively drive retail performance by confidently recommending products, converting browsing into sales and supporting daily or weekly retail targets.
• Manage furniture consultation bookings by coordinating with our head office team, ensuring the store is prepared for appointments.
• Liaise closely with the head office team to ensure smooth daily operations, regular inventory checks and replenishment orders.
• Coordinate with the Ham Yard Hotel team to ensure guest orders and requests are followed up and implemented promptly.
• Maintain impeccable standards of cleanliness, presentation and organisation across the retail floor and stock hold areas in line with visual merchandising guidelines.
• Ensure customer calls and email enquiries are completed accurately and stored in line with company procedures.
• Support the wider retail and creative teams with operational tasks, stock management, daily checklists and other ad-hoc duties as required.
• Assist within-store events, including setup, hosting and ensuring guests feel supported and engaged.

Skills

Luxury retail

Customer service

Brand champion

Attention to detail

Organisational skills

Multi-tasking

Interpersonal skills

Health & safety awareness

Job description

Terms: Full-time(40 hours per week), Tuesday – Saturday, 9.45am – 6.15pm. Flexibility for seasonaldemand and occasional late-night shopping events is required.

ABOUT THE ROLE

We are lookingfor a highly motivated, enthusiastic and passionate Retail Assistant to join usat the Shop Kit Kemp store in Ham Yard, London. ( https://shop.kitkemp.com/ )

With excellentcustomer service experience and a warm and friendly personality, you will greetall clients and ensure they receive a 5-star service whilst in the store. Thisis an exciting opportunity for a versatile individual who lives and breathesthe Kit Kemp philosophy - championing British craftsmanship, interiorexcellence and an uncompromising attention to detail to the highestprofessional standard.

As the face ofthe brand, you will provide an intuitive experience for both store customersand hotel guests. You are someone who is comfortable working both as part of ateam and independently, with the self-motivation to maintain impeccablestandards when working alone. We value proactive thinking and encourage ideasthat help make a difference in our daily operations.

RESPONSIBILITIES

Deliver a warm,intuitive and seamless 5-star customer experience ensuring every customer feelswelcomed, cared for and well-informed.

Demonstrateexceptional knowledge of all Shop Kit Kemp retail categories, includingfurniture, home accessories, art, gifting, dining, fragrance and bath &body, as well as customisation services and customer in-store events.

Actively driveretail performance by confidently recommending products, converting browsinginto sales and supporting daily or weekly retail targets.

Manage furnitureconsultation bookings by coordinating with our head office team, ensuring thestore is prepared for appointments.

Liaise closelywith the head office team to ensure smooth daily operations, regular inventorychecks and replenishment orders.

Coordinate withthe Ham Yard Hotel team to ensure guest orders and requests are followed up andimplemented promptly.

Maintainimpeccable standards of cleanliness, presentation and organisation across theretail floor and stock hold areas in line with visual merchandising guidelines.

Ensure customercalls and email enquiries are completed accurately and stored in line withcompany procedures.

Support thewider retail and creative teams with operational tasks, stock management, dailychecklists and other ad-hoc duties as required.

Assist within-store events, including setup, hosting and ensuring guests feel supportedand engaged.

SKILLS YOU WILLBRING

Experiencewithin a luxury retail, design or interiors environment would be an advantage.

Strong customerservice and communication skills to provide an exceptional customer experience.

A brand championwho believes wholeheartedly in the uniqueness of the Kit Kemp brand andproducts.

Attention todetail for accurate stock management, inventory control and shop floorpresentation.

Strongorganisational and time management skills for handling customer queries and salestargets.

Ability tohandle customer feedback and complaints professionally, with asolution-oriented approach.

Naturalmulti-tasker with a can-do, flexible attitude and positive energy.

Excellentinterpersonal skills and the ability to work effectively without constantsupervision.

Yourprofessionalism and proactive attitude will reflect the 5-star standards of thebrand.

Knowledge ofhealth and safety standards and a commitment to maintaining a safe workenvironment.

WhatWe Offer:

• Annualsalary of £26,000
• Accessto Wagestream our financial wellbeing app. Stream your accrued earningsbefore pay day, benefit from everyday savings and real time financialcoaching.
• Healthcash plan(including contributions towards dental, optical,alternative and complementary therapies)
• Discountedcinema tickets, gym membership, travel, retailers and restaurants
• Complimentarymeals on shift
• Referralbonus scheme for recommending top talent
• Flexiblescheduling without split shifts
• Discountedpersonal dry cleaning
• Enhancedholiday allowance based on length of service
• Seasonticket loan for convenient commuting
• Ongoingtraining, professional development, and fully funded English lessons
• Regularsocial events, team activities, and fitness sessions
• Benefitslike cycle to work scheme and annual long service awards
• Oneallocated paid day per year for volunteering work
• Exclusivediscounts at Design Hotels, staff sales, spa discounts, and product perks
• Andmuch more!!

This job description is intended as a guide only to the general scope of duties and is not intended to be definitive orrestrictive. It is expected that some of the duties will change over time andthus this document will be amended accordingly.