Inventory & Fulfilment Specialist — Flexible Hours

Firmdale Hotels; United Kingdom; Remote; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Wagestream access

Health cash plan

Cinema discounts

Gym membership

Travel discounts

Meal on shift

Referral bonus

Flexible scheduling

Dry cleaning discount

Enhanced holiday allowance

Season ticket loan

Professional development

Job summary

Firmdale Hotels is seeking an Inventory and Fulfilment Assistant for the Shop Kit Kemp team. The role focuses on stock control, order fulfilment, and delivering excellent customer service for online orders.

Ideal candidates will have hands-on retail fulfilment experience, strong organisation, and a proactive approach. Training and development opportunities are provided within a dynamic hospitality retail environment.

Qualifications

• Experience in retail packing or fulfilment.
• Organised and proactive individual.
• Shopify and Stocky experience is a bonus.

Responsibilities

• Inventory & Stock Management: maintain organised warehouse and process daily deliveries, returns, and audits.
• Stock Movement: receive and move deliveries and transfer stock to storage areas.
• Customer Service: act as first contact for online inquiries, process orders and handle complaints.
• Product Knowledge: learn product range to provide informed support.
• Security & Maintenance: keep warehouse safe, clean and secure, report hazards.
• Team Support: assist the Group Retail Coordinator and team with tasks.

Skills

Inventory management

Shopify

Stocky

Customer service

Tools

Shopify

Stocky

Job description

Firmdale Hotels is seeking an Inventory and Fulfilment Assistant for the Shop Kit Kemp team. The role focuses on stock control, order fulfilment, and delivering excellent customer service for online orders.

Ideal candidates will have hands-on retail fulfilment experience, strong organisation, and a proactive approach. Training and development opportunities are provided within a dynamic hospitality retail environment.